Inbound Customer Support

inbound-customer-support

More Value, More Sales, More Service!

Inbound Services Include:

  • Customer Service/Support
  • Order Taking and Order Processing
  • Schedule Appointments and Bookings
  • Conference and Event Registration
  • Customer Retention
  • Directory Assistance
  • Billing Enquiries
  • 1-800 and 1-300 Toll Free Services
  • Call Overflow

Select VoiceCom’s Philippine call centre is a cost-effective answer to expanding your sales and customer service support.

We offer small and midsized businesses the same high-quality inbound customer support solutions that the big names enjoy. But, unlike at the big centres, you’ll never feel lost with our customized inbound call services that fit your budget and organisation.

For Sales – our Inbound call centres optimise conversion, increase sales, and create a positive experience that leads to loyal and repeat customers.

For Service – Every member of your inbound call centre team knows how to support your acquisition and retention initiatives. Our highly-trained agents treat your customers with the care and attention you would expect from one of your own employees.

All Select VoiceCom call centre agents are college-educated and hand-selected to match your requirements. We’ll arrange for daytime, overnight, or 24/7 coverage.

Experience the SelectVoiceCom Difference

  • Fully-trained agents who are sales and service-focused and web-enabled
  • State-of-the-art inbound call centre infrastructure, calling tools, and exceptional voice quality
  • A strong team of qualified and experienced personnel, including on site managers, trainers, and IT specialists
  • Tailored program design and training, including script writing, quality control, and full reports
  • On-site monitoring of all agents and inbound call centre activity to optimise sales conversions and all service outcomes
  • Call recording and monitoring and the ability to have calls transferred directly to your office
  • Daily reporting on a complete range of inbound call centre performance metrics
  • Maximum flexibility to quickly expand the number of agents working on a program
  • A fully secure computer network managed by a Certified Information Systems Security Professional

Select VoiceCom’s Philippine call centre pricing is both competitive and flexible. Fees are based on the number of agent hours and are all-inclusive; there are no added expenses, set-up fees, or hidden charges. We heard what you needed… and we answered the call!