Tricks in Managing Your Call Center Attrition

Call Center Attrition

Employee attrition is quite common in the call center industry. When you’re on the receiving end of customer complaints about hours on end, the job has a way of taking its toll on you. Of course, this is just a worst-case scenario. Being a call center agent has its share of challenges, but not many […]

Latest BPO Trends that You Need to Know

Latest BPO Trends

Today’s customers are very different from the ones in previous decades. They are more empowered, connected, and informed about the products that they buy and possess. Hence, their taste and needs have changed significantly, shaping the way they demand from companies that they choose to patronize. Therefore, the challenge for BPO companies is to only […]

How to Grow Brand Loyalty Through Customer Support

Brand Loyalty

Your customers can get easily enticed with great products and services particularly when they are smartly packaged and marketed. However, what will make them stay loyal to your brand is when they receive consistently excellent customer support. When you have fans of your company, you get free advertising from their referral to their friends and […]

4 Surefire Ways to Motivate Your Call Center Agents to Bring Your Business to the Next Level

Call Center Agents

If you want your business to thrive, it’s imperative that you take the necessary steps to motivate your call center workforce. The same applies to any industry, but it’s, even more, the case when the staff in question has to take or make calls a day in and day out. Here’s the thing: call center […]

How Customer Service Can Improve Customer Loyalty

Customer Loyalty

There are no two ways about it: if you want your company to be successful for the long term, you have to put customer service at the forefront of your business efforts. For one, numerous studies show that when it comes to running a business, customer service takes precedence over everything else. Why? Because it […]

The Do’s And Don’ts of Setting Quotas for Your Technical Support Team

Technical Support Team

Setting performance quotas is a tightrope balance between business objectives and capabilities of your technical support team. For one thing, the quotas such as successfully upselling a device to a customer are tied to your profitability. If you have your way, you would want to set them up as high as you can. However, you […]

How to be an Effective Appointment Setter

Appointment Setter

Appointment setting campaigns play an integral part in a business’s marketing efforts. If you don’t have an optimized methodology in place, your ROI is bound to take a big hit. As a business owner, it’s in your best interests to ensure that a big chunk of your leads is converted into active clients. For that […]

4 Strategies Your Customer Support Team Can Use to Please Their Callers

Customer Support Team

There are no two ways about it: a company’s customer support team can make or break a business. Your customer service team serves as the frontline that establishes, builds, and maintains a relationship with clients. When a relationship with clients is non-existent, there can be no business. By the same measure, it’s crucial for a […]

5 Tips When Cold Calling Millennials

cold calling millennials

Millennials get quite a bad rap. Most think of us as iPad-toting hipsters who think highly of ourselves and take selfies all day and watch cat videos at every opportunity. With that image in mind, it’s easy to assume that most millennials would be too distracted to pay attention to what a telemarketer is saying […]