5 Ways to Help Your Call Center Agents Establish Good Work Habits

Good Work Habits

Good work habits move any business forward. Whether they are about small things such as keeping a desk clean to big stuff such as integrity, good work habits contribute to the productivity of the organization. This is especially true with call center companies where employees are asked to quickly learn the ropes of the trade, […]

How Many Customer Support Agents Do You REALLY Need?

Customer Support Agents

Deciding on the number of customer support agents to hire is an important business decision. If you have too few people answering calls, the waiting time will increase and your customers will most likely be frustrated for staying on the queue for far too long. On the other hand, if you have too many people, […]

3 Reasons Why Emotional Intelligence is Important in Call Centers

Emotional Intellegence

Emotional intelligence is defined as the skill of discerning your feelings and that of others, and using emotional cues to guide your own behavior, thoughts, and decisions. For business-owners who are running a call center, having emotional intelligence is important. For one thing, you are dealing with many people day in and day out. You […]

5 Tips To Run A Productive Team Meeting

productive team meeting

Team meetings are an integral part of running a successful business. Without them, leaders won’t get as much opportunities to align their team’s goals and motivations. Additionally, conducting team meetings allow leaders to address issues that negatively impact their team’s performance. It also promotes team bonding, which fosters harmonious professional relationships among members. Meetings, however, […]

5 Tips to Maintain Call Quality and Consistency

Maintain call quality

Because call center agents represent business entities, it is crucial for them to act with unparalleled professionalism. They need to be courteous, empathetic, and they should always be willing to help their callers every.single.time. (And that’s just half of it, by the way.) With how the call center industry has no shortage of career advancement […]

5 Tips to Keep Your Cool When Handing an Irate Customer

handling an irate customer

Working as a customer service agent can be a rewarding job. The mere knowledge that you made a handful of customers happy for resolving their issues is enough to put a spring on your step after a hard day’s work. Ask any customer service professional what they hate most about the job and chances are […]

Three Incentive Strategies to Boost Call Center Agent Productivity

Three Incentive Strategies to Boost Call Center Agent Productivity

One of our practices as a solution-oriented outbound call center is to provide quality service not only to our customers but also to our employees as well. Providing attractive incentives to our agents not only shows them how much we appreciate them for their excellent performance, but it also motivates them to maintain their drive […]

Non-Negotiable Characteristics That Your Customer Service Team Should Possess

Customer Service Team

According to American Express, “A third of consumers (33%) cite ‘a rude or unresponsive customer service representative’ as the most likely customer service issue to influence them to switch brands or companies. Over one in four (26%) cite ‘being shuffled from representative to representative with no resolution of their issue’.” Another study conducted by NewVoiceMedia […]

7 Unmissable Benefits That Your Company Can Reap From Great Customer Service

Great Customer Service v3

Whether it’s in your store, or through a call centre after a purchase, customers demand great customer service as part of their shopping experience. Growing the customer service aspect of your business requires investments of time and money, but the benefits resonate through every aspect of the company. 1.) Word of Mouth Marketing Customers who […]

Qualities that Customers Expect from Call Centre Outsourcing Agents

centre outsourcing agents

Customer support is very important to businesses who want to reach out to customers easily at any time. Live chat support, manned phone hotline numbers and even social media services are very convenient channels that customers can use to contact their favorite brand with less effort. Customer service through phone calls and social media can […]