5 Ways to Help Your Call Center Agents Establish Good Work Habits

Good Work Habits

Good work habits move any business forward. Whether they are about small things such as keeping a desk clean to big stuff such as integrity, good work habits contribute to the productivity of the organization. This is especially true with call center companies where employees are asked to quickly learn the ropes of the trade, […]

3 Reasons Why Emotional Intelligence is Important in Call Centers

Emotional Intellegence

Emotional intelligence is defined as the skill of discerning your feelings and that of others, and using emotional cues to guide your own behavior, thoughts, and decisions. For business-owners who are running a call center, having emotional intelligence is important. For one thing, you are dealing with many people day in and day out. You […]

Read Between the Lines: Understanding Your Caller’s Behavior

Understanding your caller’s behavior

Dealing with frustrated customers over the phone day in and day out can be unpleasant and emotionally-taxing to many call center agents. Even so, a call center organization should make it a point to remind its employees to treat irate customers with patience and courtesy. Why? Because the company stands to lose a significant amount […]

5 Tips To Run A Productive Team Meeting

productive team meeting

Team meetings are an integral part of running a successful business. Without them, leaders won’t get as much opportunities to align their team’s goals and motivations. Additionally, conducting team meetings allow leaders to address issues that negatively impact their team’s performance. It also promotes team bonding, which fosters harmonious professional relationships among members. Meetings, however, […]

5 Tips to Maintain Call Quality and Consistency

Maintain call quality

Because call center agents represent business entities, it is crucial for them to act with unparalleled professionalism. They need to be courteous, empathetic, and they should always be willing to help their callers every.single.time. (And that’s just half of it, by the way.) With how the call center industry has no shortage of career advancement […]

Five Best Telemarketing List Brokers for Your Business

Telemarketing List Brokers

Weighing the cost of hiring out a telemarketing project versus the opportunity cost it would take you to complete it is something you have to do for your business.  Once you have made the decision to go with a telemarketing list broker for your telemarketing needs, you then have to decide which one to hire. […]

Non-Negotiable Characteristics That Your Customer Service Team Should Possess

Customer Service Team

According to American Express, “A third of consumers (33%) cite ‘a rude or unresponsive customer service representative’ as the most likely customer service issue to influence them to switch brands or companies. Over one in four (26%) cite ‘being shuffled from representative to representative with no resolution of their issue’.” Another study conducted by NewVoiceMedia […]

Reward Your Top Performing Call Center Agents Using These Tips

qualification-692088

Giving a plaque of appreciation may be the traditional way of rewarding a top –  performing employee. Well, that’s so in the past now. There are other ways to celebrate and appreciate your team’s hard work, and motivate them to continue producing great results. Organize a team pizza/karaoke party A day or a night of eating […]

7 Unmissable Benefits That Your Company Can Reap From Great Customer Service

Great Customer Service v3

Whether it’s in your store, or through a call centre after a purchase, customers demand great customer service as part of their shopping experience. Growing the customer service aspect of your business requires investments of time and money, but the benefits resonate through every aspect of the company. 1.) Word of Mouth Marketing Customers who […]

Qualities that Customers Expect from Call Centre Outsourcing Agents

centre outsourcing agents

Customer support is very important to businesses who want to reach out to customers easily at any time. Live chat support, manned phone hotline numbers and even social media services are very convenient channels that customers can use to contact their favorite brand with less effort. Customer service through phone calls and social media can […]