5 Tips When Cold Calling Millennials

cold calling millennials

Millennials get quite a bad rap. Most think of us as iPad-toting hipsters who think highly of ourselves and take selfies all day and watch cat videos at every opportunity. With that image in mind, it’s easy to assume that most millennials would be too distracted to pay attention to what a telemarketer is saying […]

5 Ways to Help Your Call Center Agents Establish Good Work Habits

Good Work Habits

Good work habits move any business forward. Whether they are about small things such as keeping a desk clean to big stuff such as integrity, good work habits contribute to the productivity of the organization. This is especially true with call center companies where employees are asked to quickly learn the ropes of the trade, […]

How Many Customer Support Agents Do You REALLY Need?

Customer Support Agents

Deciding on the number of customer support agents to hire is an important business decision. If you have too few people answering calls, the waiting time will increase and your customers will most likely be frustrated for staying on the queue for far too long. On the other hand, if you have too many people, […]

3 Reasons Why Emotional Intelligence is Important in Call Centers

Emotional Intellegence

Emotional intelligence is defined as the skill of discerning your feelings and that of others, and using emotional cues to guide your own behavior, thoughts, and decisions. For business-owners who are running a call center, having emotional intelligence is important. For one thing, you are dealing with many people day in and day out. You […]

Read Between the Lines: Understanding Your Caller’s Behavior

Understanding your caller’s behavior

Dealing with frustrated customers over the phone day in and day out can be unpleasant and emotionally-taxing to many call center agents. Even so, a call center organization should make it a point to remind its employees to treat irate customers with patience and courtesy. Why? Because the company stands to lose a significant amount […]

5 Tips To Run A Productive Team Meeting

productive team meeting

Team meetings are an integral part of running a successful business. Without them, leaders won’t get as much opportunities to align their team’s goals and motivations. Additionally, conducting team meetings allow leaders to address issues that negatively impact their team’s performance. It also promotes team bonding, which fosters harmonious professional relationships among members. Meetings, however, […]

5 Tips to Maintain Call Quality and Consistency

Maintain call quality

Because call center agents represent business entities, it is crucial for them to act with unparalleled professionalism. They need to be courteous, empathetic, and they should always be willing to help their callers every.single.time. (And that’s just half of it, by the way.) With how the call center industry has no shortage of career advancement […]

Advantages of Strengthening Workplace Culture in Contact Centers

Contact Centers

In our advocacy towards providing nothing by the best customer support to our clients, we continuously maintain an outstanding degree of quality service for our customers. One of the main reasons why we are able to do such is because of the strong and positive workplace culture that we hold in our company. If you […]