Advantages of Strengthening Workplace Culture in Contact Centers

Contact Centers

In our advocacy towards providing nothing by the best customer support to our clients, we continuously maintain an outstanding degree of quality service for our customers. One of the main reasons why we are able to do such is because of the strong and positive workplace culture that we hold in our company. If you […]

Three Incentive Strategies to Boost Call Center Agent Productivity

Three Incentive Strategies to Boost Call Center Agent Productivity

One of our practices as a solution-oriented outbound call center is to provide quality service not only to our customers but also to our employees as well. Providing attractive incentives to our agents not only shows them how much we appreciate them for their excellent performance, but it also motivates them to maintain their drive […]

Reward Your Top Performing Call Center Agents Using These Tips

qualification-692088

Giving a plaque of appreciation may be the traditional way of rewarding a top –  performing employee. Well, that’s so in the past now. There are other ways to celebrate and appreciate your team’s hard work, and motivate them to continue producing great results. Organize a team pizza/karaoke party A day or a night of eating […]

Improve Working Conditions by Following the 3 C’s of Work/Life Balance

Improve Working Conditions

Because there are tons of things that you need to finish at work, you end up sacrificing your weekend or your day offs just to get things done. As a results, you end up missing out on events like your son’s championship league, movie night with friends or a moment of reprieve from all the stress. […]

How Excessive Performance Monitoring Can Suck the Life Out of Your Agents

Performance_monitoring

The quality of performance monitoring done to contact centre agents isn’t something that should be compromised, let alone neglected. Without the proper monitoring in place, the quality of the support provided by contact centres are bound to decline. That being said, not only should performance monitoring be given emphasis, it should be considered as a […]

4 Key Areas You Should Enhance to Elevate Your Service Convenience

Service Convenience

When attending to a request becomes taxing and dragging on your customer’s end, this can lower your chances of satisfying your customer. They may not always immediately get what they came for, but providing them with outstanding services that would cost them less time and effort can and will always be the best way to […]

Qualities that Customers Expect from Call Centre Outsourcing Agents

centre outsourcing agents

Customer support is very important to businesses who want to reach out to customers easily at any time. Live chat support, manned phone hotline numbers and even social media services are very convenient channels that customers can use to contact their favorite brand with less effort. Customer service through phone calls and social media can […]

Red Flags to Look For When Hiring a Call Centre

Hiring a Call Centre

Looking for red flags before hiring a call centre isn’t just a good idea, it’s common sense. Considering how doing business with a low performing call centre can cost you thousands if not millions of dollars, you’ll be doing yourself and your business associates a favor by doing extensive screening before hiring a call centre. […]

3 Most Effective Guidelines When Coaching Call Centre Agents

Coaching Call Centre Agents

Intensive coaching and training are very important to make sure that an outbound and inbound call centre agent’s work is of top quality. When clients outsource to a Philippine call centre, the performance of the agents are assessed and strengthened through coaching and training for lesser errors or none at all. Administer consistent feedback to […]

Types of Quality Assurance Procedures in Call Centres

Quality Assurance Procedures

Philippine contact centres monitor performance with (QA) quality assurance procedures assessments. The methods are practiced to make sure that the services are of top quality. QA differ from company to company, accounts or even agent expertise level. However, assuring quality is necessary for all types of transactions no matter what type they are. Although there […]