4 Surefire Ways to Motivate Your Call Center Agents to Bring Your Business to the Next Level

Call Center Agents

If you want your business to thrive, it’s imperative that you take the necessary steps to motivate your call center workforce. The same applies to any industry, but it’s, even more, the case when the staff in question has to take or make calls a day in and day out. Here’s the thing: call center […]

Call Center Tracking: Why BPOs Should Track Their Results

call-center-tracking

Call monitoring and call scoring are excellent practices call center managers can use to increase quality control. These methods are useful because of the qualitative and quantitative results that prove valuable to optimal practices in call centers. If you own a small business with a call center and are unsure about tracking results, the following […]

Four Reasons Why You Need the Blended Cloud CRM

blended-cloud-crm

A blended cloud CRM is an excellent solution to increase flexibility to inbound and outbound work groups for your business. Also known as a blended call cente, a blended cloud CRM combines telephony, automated call dialling, and inbound and outbound operation of your call cente. A blended cloud CRM is one of the most efficient […]

Making Your Quarterly Sales Review? These Questions Might Help

quarterly-sales-review

Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance and identify its many successes and misses. The process is useful in giving you the information necessary to aid your business in reprioritizing the challenges and opportunities it faces and helps you to create a plan to […]

How to Provide Feedback to Your Sales Agents Without Irritating Them

salesagent

Providing constructive feedback to your sales agents is vital towards their success within your company. That is why, regardless of how many times you give them feedback, you need to make sure that the message is delivered in a constructive way. Otherwise, you’d only irritate them which can easily lead to the decline of their […]

5 Clever Ways to Establish Your Sales Goals

salesgoals

When it comes to setting sales goals for your team, the message can sometimes get monotonous.  When this happens, your team could be tuning you out, which will cause them to lose motivation over time.  Lost motivation will result in suboptimal performance.  The best and smart way to avoid this is to mix up your […]

Reward Your Top Performing Call Center Agents Using These Tips

qualification-692088

Giving a plaque of appreciation may be the traditional way of rewarding a top –  performing employee. Well, that’s so in the past now. There are other ways to celebrate and appreciate your team’s hard work, and motivate them to continue producing great results. Organize a team pizza/karaoke party A day or a night of eating […]

4 Key Areas You Should Enhance to Elevate Your Service Convenience

Service Convenience

When attending to a request becomes taxing and dragging on your customer’s end, this can lower your chances of satisfying your customer. They may not always immediately get what they came for, but providing them with outstanding services that would cost them less time and effort can and will always be the best way to […]

Dealing with Problem Employees at a Call Centre

Problem Employees

Philippine call centre team leaders, managers, human resource, trainers and coaches are some of the busiest people in the industry. Unlike call centre agents, they do not end their responsibilities and leave them behind at work when the day ends. Administration, as what they are usually addressed to, have to deal with reports, etc and […]

Reasons to Invest in Customer Service

Invest in Customer Service

The best investment you can do for your company is by investing in customer experience. The Philippine call centre industry is the best example that follows this philosophy by heart. This led them to be Asia’s leading outsourcing voice-based provider of customer service. Customer service is the most overlooked aspect of many businesses as they […]