5 Tips To Run A Productive Team Meeting

productive team meeting

Team meetings are an integral part of running a successful business. Without them, leaders won’t get as much opportunities to align their team’s goals and motivations. Additionally, conducting team meetings allow leaders to address issues that negatively impact their team’s performance. It also promotes team bonding, which fosters harmonious professional relationships among members. Meetings, however, […]



5 Tips to Keep Your Cool When Handing an Irate Customer

handling an irate customer

Working as a customer service agent can be a rewarding job. The mere knowledge that you made a handful of customers happy for resolving their issues is enough to put a spring on your step after a hard day’s work. Ask any customer service professional what they hate most about the job and chances are […]



Three Incentive Strategies to Boost Call Center Agent Productivity

Three Incentive Strategies to Boost Call Center Agent Productivity

One of our practices as a solution-oriented outbound call center is to provide quality service not only to our customers but also to our employees as well. Providing attractive incentives to our agents not only shows them how much we appreciate them for their excellent performance, but it also motivates them to maintain their drive […]



Call Center Tracking: Why BPOs Should Track Their Results

call-center-tracking

Call monitoring and call scoring are excellent practices call center managers can use to increase quality control. These methods are useful because of the qualitative and quantitative results that prove valuable to optimal practices in call centers. If you own a small business with a call center and are unsure about tracking results, the following […]



Four Reasons Why You Need the Blended Cloud CRM

blended-cloud-crm

A blended cloud CRM is an excellent solution to increase flexibility to inbound and outbound work groups for your business. Also known as a blended call cente, a blended cloud CRM combines telephony, automated call dialling, and inbound and outbound operation of your call cente. A blended cloud CRM is one of the most efficient […]



Making Your Quarterly Sales Review? These Questions Might Help

quarterly-sales-review

Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance and identify its many successes and misses. The process is useful in giving you the information necessary to aid your business in reprioritizing the challenges and opportunities it faces and helps you to create a plan to […]



How to Provide Feedback to Your Sales Agents Without Irritating Them

salesagent

Providing constructive feedback to your sales agents is vital towards their success within your company. That is why, regardless of how many times you give them feedback, you need to make sure that the message is delivered in a constructive way. Otherwise, you’d only irritate them which can easily lead to the decline of their […]



Call Center Turnover Rates: What Does It Mean? And How Do I Deal with It?

Call Center Turnover Rates

Call centers provide a necessary service in today’s consumer-based economy. They take millions of calls annually and provide an exorbitant amount of work on a large scale to ensure all of your customers receive adequate service when the sheer number of clients to serve becomes impossible if left to your own devices. Some agencies have […]



How Excessive Performance Monitoring Can Suck the Life Out of Your Agents

Performance_monitoring

The quality of performance monitoring done to contact centre agents isn’t something that should be compromised, let alone neglected. Without the proper monitoring in place, the quality of the support provided by contact centres are bound to decline. That being said, not only should performance monitoring be given emphasis, it should be considered as a […]