The Do’s And Don’ts of Setting Quotas for Your Technical Support Team

Technical Support Team

Setting performance quotas is a tightrope balance between business objectives and capabilities of your technical support team. For one thing, the quotas such as successfully upselling a device to a customer are tied to your profitability. If you have your way, you would want to set them up as high as you can. However, you […]

5 Tips To Run A Productive Team Meeting

productive team meeting

Team meetings are an integral part of running a successful business. Without them, leaders won’t get as much opportunities to align their team’s goals and motivations. Additionally, conducting team meetings allow leaders to address issues that negatively impact their team’s performance. It also promotes team bonding, which fosters harmonious professional relationships among members. Meetings, however, […]

5 Tips to Keep Your Cool When Handing an Irate Customer

handling an irate customer

Working as a customer service agent can be a rewarding job. The mere knowledge that you made a handful of customers happy for resolving their issues is enough to put a spring on your step after a hard day’s work. Ask any customer service professional what they hate most about the job and chances are […]

Advantages of Strengthening Workplace Culture in Contact Centers

Contact Centers

In our advocacy towards providing nothing by the best customer support to our clients, we continuously maintain an outstanding degree of quality service for our customers. One of the main reasons why we are able to do such is because of the strong and positive workplace culture that we hold in our company. If you […]

Four Reasons Why You Need the Blended Cloud CRM

blended-cloud-crm

A blended cloud CRM is an excellent solution to increase flexibility to inbound and outbound work groups for your business. Also known as a blended call cente, a blended cloud CRM combines telephony, automated call dialling, and inbound and outbound operation of your call cente. A blended cloud CRM is one of the most efficient […]

Making Your Quarterly Sales Review? These Questions Might Help

quarterly-sales-review

Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance and identify its many successes and misses. The process is useful in giving you the information necessary to aid your business in reprioritizing the challenges and opportunities it faces and helps you to create a plan to […]

5 Clever Ways to Establish Your Sales Goals

salesgoals

When it comes to setting sales goals for your team, the message can sometimes get monotonous.  When this happens, your team could be tuning you out, which will cause them to lose motivation over time.  Lost motivation will result in suboptimal performance.  The best and smart way to avoid this is to mix up your […]

How VoIP Dialers Guarantee Quality and Stability for your Business

VoIP Dialers

The advent of the high-speed broadband internet has brought with it a revolution in telecommunications systems. One of the biggest advances of this revolution has been the development of VoIP – voice over internet protocol. Now, with little more than a desktop computer, businesses around the world are connecting in ways never thought possible only […]

How Excessive Performance Monitoring Can Suck the Life Out of Your Agents

Performance_monitoring

The quality of performance monitoring done to contact centre agents isn’t something that should be compromised, let alone neglected. Without the proper monitoring in place, the quality of the support provided by contact centres are bound to decline. That being said, not only should performance monitoring be given emphasis, it should be considered as a […]

4 Key Areas You Should Enhance to Elevate Your Service Convenience

Service Convenience

When attending to a request becomes taxing and dragging on your customer’s end, this can lower your chances of satisfying your customer. They may not always immediately get what they came for, but providing them with outstanding services that would cost them less time and effort can and will always be the best way to […]