4 Surefire Ways to Motivate Your Call Center Agents to Bring Your Business to the Next Level

Call Center Agents

If you want your business to thrive, it’s imperative that you take the necessary steps to motivate your call center workforce. The same applies to any industry, but it’s, even more, the case when the staff in question has to take or make calls a day in and day out. Here’s the thing: call center […]

5 Tips When Cold Calling Millennials

cold calling millennials

Millennials get quite a bad rap. Most think of us as iPad-toting hipsters who think highly of ourselves and take selfies all day and watch cat videos at every opportunity. With that image in mind, it’s easy to assume that most millennials would be too distracted to pay attention to what a telemarketer is saying […]

How Many Customer Support Agents Do You REALLY Need?

Customer Support Agents

Deciding on the number of customer support agents to hire is an important business decision. If you have too few people answering calls, the waiting time will increase and your customers will most likely be frustrated for staying on the queue for far too long. On the other hand, if you have too many people, […]

5 Tips To Run A Productive Team Meeting

productive team meeting

Team meetings are an integral part of running a successful business. Without them, leaders won’t get as much opportunities to align their team’s goals and motivations. Additionally, conducting team meetings allow leaders to address issues that negatively impact their team’s performance. It also promotes team bonding, which fosters harmonious professional relationships among members. Meetings, however, […]

Advantages of Strengthening Workplace Culture in Contact Centers

Contact Centers

In our advocacy towards providing nothing by the best customer support to our clients, we continuously maintain an outstanding degree of quality service for our customers. One of the main reasons why we are able to do such is because of the strong and positive workplace culture that we hold in our company. If you […]

Three Incentive Strategies to Boost Call Center Agent Productivity

Three Incentive Strategies to Boost Call Center Agent Productivity

One of our practices as a solution-oriented outbound call center is to provide quality service not only to our customers but also to our employees as well. Providing attractive incentives to our agents not only shows them how much we appreciate them for their excellent performance, but it also motivates them to maintain their drive […]

The Advantages of Call Backs in Delivering Excellent Customer Service

Advantages of Call Backs

There are a plethora of problems that you can encounter when receiving calls from your customers. However, as a customer service provider, one of the worst things that you can do is to place your customers on hold for such a long period of time, that they’ll end up hanging up. The good news is, […]

Applying Team Dynamics in the Workplace

Team_Dynamics_1

The call center industry has blown out to such a  massive scale. The manpower alone in this sector started with a headcount of 1500 during the year 2000 and drastically increased to 60,000 in the year of 2005, according to Alava’s study. Given these figures, the industry must strive to maintain cohesiveness and unity within the […]

5 Mindsets That Can Take Your Customer Service Team to the Next Level

Customer_Service

When pressure starts kicking in, the ability to remain calm and composed start crumbling down and we’d rather resign ourselves into believing that the situation couldn’t get any worse. Sometimes, you will be dealing with irate and overly-demanding customers and instead of having control over the situation—the situation controls us. In times like this, we […]

Types of Quality Assurance Procedures in Call Centres

Quality Assurance Procedures

Philippine contact centres monitor performance with (QA) quality assurance procedures assessments. The methods are practiced to make sure that the services are of top quality. QA differ from company to company, accounts or even agent expertise level. However, assuring quality is necessary for all types of transactions no matter what type they are. Although there […]