Making Your Quarterly Sales Review? These Questions Might Help

quarterly-sales-review

Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance and identify its many successes and misses. The process is useful in giving you the information necessary to aid your business in reprioritizing the challenges and opportunities it faces and helps you to create a plan to […]

How to Provide Feedback to Your Sales Agents Without Irritating Them

salesagent

Providing constructive feedback to your sales agents is vital towards their success within your company. That is why, regardless of how many times you give them feedback, you need to make sure that the message is delivered in a constructive way. Otherwise, you’d only irritate them which can easily lead to the decline of their […]

5 Clever Ways to Establish Your Sales Goals

salesgoals

When it comes to setting sales goals for your team, the message can sometimes get monotonous.  When this happens, your team could be tuning you out, which will cause them to lose motivation over time.  Lost motivation will result in suboptimal performance.  The best and smart way to avoid this is to mix up your […]

How VoIP Dialers Guarantee Quality and Stability for your Business

VoIP Dialers

The advent of the high-speed broadband internet has brought with it a revolution in telecommunications systems. One of the biggest advances of this revolution has been the development of VoIP – voice over internet protocol. Now, with little more than a desktop computer, businesses around the world are connecting in ways never thought possible only […]

3 Most Effective Guidelines When Coaching Call Centre Agents

Coaching Call Centre Agents

Intensive coaching and training are very important to make sure that an outbound and inbound call centre agent’s work is of top quality. When clients outsource to a Philippine call centre, the performance of the agents are assessed and strengthened through coaching and training for lesser errors or none at all. Administer consistent feedback to […]

The Types of Irate Callers and Ways to Deal with Them

Irate Callers

Customers seek the assistance of Philippine call centres for many reasons. More often than not, those who dial 1-800 numbers are subscribers who have issues and concerns that need to be fixed immediately. Almost every call centre agent in the Philippines has experienced handling a transaction from an irate customer. Times like these test an […]

Most Effective Call Centre Outsourcing Incentives

Call Centre Outsourcing Incentives

Incentives are a great way to motivate and reward employees. Outbound calls, tech support and customer service accounts are the bread and butter of Philippine call centre operations. The quality talent of local call centre agents is one of the reason why the country is considered as a reputable outsourcing destination. The goal of inbound […]

Better Productivity and Workplace for Call Centre Agents

Call Centre Agents

Attrition is very common in the Philippine call centre industry. Hiring, training and replacing agents in a short period of time accumulates more expenses. Poor agent retention can also affect production and call quality. Call centre agents that are happy with their jobs are less likely to resign. Looking after the well being of an […]

Dealing with Problem Employees at a Call Centre

Problem Employees

Philippine call centre team leaders, managers, human resource, trainers and coaches are some of the busiest people in the industry. Unlike call centre agents, they do not end their responsibilities and leave them behind at work when the day ends. Administration, as what they are usually addressed to, have to deal with reports, etc and […]