SELECT VOICECOM AT
A GLANCE

Select VoiceCom is a global name in the call centre outsourcing
industry known for delivering professional and affordable services to companies that prefer to outsource their ancillary functions.

YOUR OUTSOURCING PARTNER

Why choose
Select VoiceCom?

As an outsourcing partner, Select VoiceCom recognises the importance of helping its clients with threefold benefits:

Your Australian Call Centre Partner in the Philippines

The Philippines is one of Australia’s longest-standing bilateral relationships. Australia and the Philippines have a long history of bilateral cooperation. Both countries have much in common, being geographically proximate and sharing perspectives on many regional, economic and security issues.

– Australian Embassy, The Philippines

Fast Facts About
the Company

Select VoiceCom isn’t new in the BPO and call centre industries. On the contrary, we are a strong organisation with an excellent track record, making us one of the most esteemed brands in the market

Here are some numbers and facts that make us truly proud of the company and what it can do for you.

120

We are currently working with around 30 clients and have worked with 120 clients over time – the list keeps going!

600

We have 600 full-time employees working to achieve client goals.

12+

We have 12 years of industry experience serving small and midsize businesses, with whom we have consistently established fruitful partnerships.

True to these statements, we at Select VoiceCom have established our presence as your Australian call centre in the Philippines.

We are headquartered in Cebu, one of the major business hubs in the Philippines and home to several Fortune 500 companies.

Our fully-equipped BPO facility uses state-of-the-art office technology, including the latest VOIP systems, powerful hardware and software packages, emergency power generators, voice and data networks with links to Australia and United States and enterprise-grade IT infrastructure.

We have also established a team of multi-skilled agents, coaches and highly-qualified managers for their position. Each of our staff takes their roles seriously while working with a collaborative spirit.

With Select VoiceCom’s world-class facilities and talent, our clients are sure to gain a competitive business advantage.

Services

Select VoiceCom provides numerous services essential for your business’s
day-to-day operations. Check our complete lineup of services:

OUTBOUND CALLING

Some use outbound calling interchangeably with telemarketing, where the terms refer to using the telephone for cold-calling activities like lead generation, market research or sales promotion. Select VoiceCom employs all the right resources in telemarketing outsourcing, including a modern outbound call centre system and highly competent customer and sales-oriented agents. By partnering with Select VoiceCom for telemarketing in the Philippines, you gain access to the following:

HOW DO YOU DECIDE WHICH CALL CENTRE
TO PARTNER WITH?

The Philippines is a favoured destination for outsourcing services but it can be difficult to pick the most suitable partner from among the country’s hundreds of call centres.

How to do this? It starts with knowing what questions to ask (as well as answers you want) to ensure that your potential service provider has everything you need in a call centre from location, internet speed, IT and telephone systems to agent qualifications, management teams and more. Then, get valuable insights about the quality and cost services you can expect from your potential partner.

Watch this short, informative clip to find out how Select VoiceCom ticks all the boxes as your
trusted and reliable call centre in the Philippines.

Industries We Serve

OUR CLIENTS

Testimonials

Select VoiceCom cares about the success of our clients, and we love going the extra mile for each and every one of them. Here’s what our clients have to say about the value of our service for their company.

“Working with SVC has not only been an invaluable experience for our marketing campaigns, but also an easy one. We started with 5 telemarketers on our first project and scaled up to 20 within the first year. From our experience with other call centers in The Philippines, SVC impressed us from the beginning of the process from hiring us remarkable sales representatives, to executing what was required on each call. With the success from the first project, we were highly confident that SVC would deliver the same results on a totally different project. Working with Senior Management who were also Australian was not only a plus but made partnering with SVC a tremendous 3 year success.”

“We relied on SVC to provide a telemarketing and lead verification process for the past few years. They have been a key member of our marketing team. Their effectiveness at filtering quality leads, gathering important information and cleansing lists has been nothing short of amazing. We appreciate SVC’s flexibility when last-minute changes or add-ons are needed within the campaign, as well as the dedication from the team to help us grow within this project. We are looking forward to working with you on into the future.”

“We engaged Select Voicecom for a one-month pilot project for our outbound B2B telemarketing campaign using 5 agents. We were running a parallel campaign with a US based call center that charged almost two and half times the cost of SVC. Select Voicecom matched the performance of the US center from the get go. They worked with us to develop our script and processes including an email campaign. We have since expanded the team at SVC to 45 agents. SVC has been great to work with. They’re super responsive to our needs and have really provided a big boost to our marketing efforts.”

“We were really impressed with Select Voicecom’s ability to ramp up a MS Windows tech support account from zero to 150 agents in only 5 months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents that in many cases were under qualified and unreliable. We cut our tech support costs in half while at the same time dramatically improving agent skills and reliability. A lot of the agents SVC recruited had previously worked at large centers on accounts for major companies including Dell, Microsoft, Lexmark and AT&T.”

Our Agents

Select VoiceCom is composed of agents who are working full-time for the company. They come from reputable colleges and universities in the Philippines and possess high knowledge and creative and critical thinking skills just like what you would expect from call centre pros.

Though training, Select VoiceCom agents have developed a strong work ethic and positive attitude toward customers to reflect the same standards that you’ve set for your own employees. Finally, our agents have outstanding proficiency in written and oral English, alongside a well-sounding accent.

Select and Play

A Peek at Our Office

Select VoiceCom operates from a world-class facility in AsiaTown IT Park office complex in Cebu, Philippines. Our office is equipped with the latest computer systems and programs, VoIP and PBX telephone systems, cosy workstations and lounge areas for our agents, and other nice-to-have call centre building amenities.

Read our Industry Insights

We at Select VoiceCom believe in sharing useful information and insights with you about the call centre industry in the Philippines and anywhere else in the world. Find the latest news, trending stories, and trusted advice from industry experts via our blog.

8 Creative Ways to Personalise Your Customer Service

The customer’s experience is one of the most important components of any business. While your offerings or marketing strategies entice people to transact with you,

10 Reasons Why the Philippines is the Top Outsourcing Destination in the Globe

The business process outsourcing (BPO) sector is one of the fastest-growing industries in the Philippines. With hundreds of established agencies settled in the country, its

8 Customer Service Mistakes That Can Severely Harm Your Business

Every working day, it’s important to remember that running a business is a cycle. Apart from your team members, your clients play a vital role

If you are interested in Select VoiceCom’s Philippines call centre or business process outsourcine or would like more information, please contact Select VoiceCom’s sales department by calling us or filling out the Contact Us form on the right.

AU 1300-728-848

US 914-406-7032

CONTACT FORM

Select VoiceCom professional outsourcing for Inbound Customer Support, Outbound Telemarketing and Business Support Services.

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SELECT VOICECOM AT A GLANCE

Why choose Select VoiceCom?

MANAGEABLE OPERATING COSTS

EXCELLENT STANDARDS

YOUR PROJECT TIMELINE

Your Australian Call Centre Partner in the Philippines

Fast Facts About the Company

True to these statements, we at Select VoiceCom have established our presence as your Australian call centre in the Philippines.

Services

CUSTOMER SERVICE

BUSINESS SUPPORT SERVICES

OUTBOUND CALLING

TECH SUPPORT/HELP DESK

HOW DO YOU DECIDE WHICH CALL CENTRE TO PARTNER WITH?

Watch this short, informative clip to find out how Select VoiceCom ticks all the boxes as your trusted and reliable call centre in the Philippines.

Industries We Serve

Medical Billing and Back-Office Support for Hospitals and Doctor's offices

Business Class Travel Sales and Services for Travel Agents

Customer Support for Pharmaceutical Marketing Companies

Health and Life Insurance Appointment Settings

Customer Support for Online Marketing Company

Real Estate - Online Listing service lead generation

Employment Verification for Credit Services

Education lead generation, telephone consultation and referral for school placement

Home Improvement lead generation and customer support for national brands

Durable medical equipment lead generation for various medical products

Legal Intake/Screening for law firms

Database building through online research for tech companies

Report writing and proofreading for insurance and consulting company

Forex Trading education program sales

Photography Studio - Outbound Sales

Employee Benefits Marketing

Education Customer Support

Landline and mobile telecommunication customer support, lead generation and contract processing

Mobile premium content customer, complaint management and support

Utility sales, customer support and processing

Online hotel booking customer service and sales support