It is natural to have apprehensions when trying something for the first time.
Same goes when considering the idea of outsourcing some of your tasks.
Although outsourcing is a popular business strategy, it can be difficult to distinguish the truth from the misconceptions that you hear about outsourcing from other people.
Before you go believing everything you hear and read, you should take note of some of the biggest and most common misconceptions about outsourcing.
1) It is expensive
Most of the time, the first thing that comes to mind about outsourcing is that it is costly. Just thinking about its concept, the process involved, how it is done, all the equipment and human resources needed, you can’t help but immediately think that it will cost a lump sum of money.
However, seeing outsourcing as nothing but expensive is a big mistake.
With outsourcing, you are getting the most value out of your investment.
Just think of all the savings you get from not having to do recruitment, training, paying employee benefits, getting a bigger office space to house your team, buying new equipment and paying for its upkeep, etc.
In the long run, the benefits you reap from outsourcing far outweigh the cost.
2) It works only for large corporations
The word outsourcing conjures up an image of massive infrastructure, equipped with state of the art technology, bustling with people, operating 24×7.
You would naturally conclude that only big corporations need that kind of support and that outsourcing is only suited to them.
But outsourcing does not discriminate. It has everything for companies of all sizes.
Startups can leverage the expertise of the talent they can have access to. Medium-sized companies can benefit from the flexibility, and large corporations can definitely take advantage of the efficiency it brings them.
3) You lose control of your business
Since outsourcing companies are mostly overseas, your natural tendency is to feel that you will
lose control of your business.
When outsourcing, you come into a mutual agreement with your partner company. Your constant involvement and regular review of the agreed partnership is vital.
As long as you are clear about your expectations, agree on policies and guidelines to follow when an issue arises, adhere to a performance metrics to keep service in check, you are absolutely in full control.
4) Risk losing company culture and identity
Company culture is what defines you and makes you stand out.
Although you are bringing in a third-party into the mix, it will not disrupt your company culture because leading BPO companies will adapt to it and blend in.
5) Your Quality Suffers
Organizations also can’t help but think that if they outsource, especially to third world countries, BPO companies cannot meet their standards and expectations; thus, their service quality level suffers.
Contrary to what you might think, BPO companies are ISO certified. As long as you are careful in selecting your BPO partner, taking into consideration their track record, reputation, and experience, you are guaranteed exceptional quality service delivery.
Leave your worries behind, be confident, and choose Select Voicecom as your BPO call center in the Philippines.
Whether this is your first time outsourcing or you have prior experience, we will work with you in implementing an outsourcing solution that best fits your needs – at the best rate possible!.
So what are you waiting for? Contact us today to find out more!