Telemarketing & Call Centre Outsourcing in Philippines

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AU 612-8015-5330

US 914-406-7032

SGP 65-6653-6528

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The Definitive Guide to Choosing the Best Country in Asia for Outsourcing

December 1, 2020 by Mark

Call centre agents working on their work laptops while seated across each other on a shared work desk.

Here’s your guide to everything about outsourcing in Asia.

Filed Under: Blog, Business Process Outsourcing Tagged With: Business Process Outsourcing, business process outsourcing asia

Top 10 Best Practices and Trends in Outsourcing for 2021

November 11, 2020 by Mark

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Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.

Filed Under: Blog, Business Process Outsourcing Tagged With: outsourcing trends

How to Build a Top-Notch Customer Experience Strategy: A Visual Guide

October 26, 2020 by Mark

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Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.

Filed Under: Blog, Customer Support Tagged With: customer experience, Customer Support

Outsourcing Customer Support to the Philippines: Guide, Trends, and Facts

September 23, 2020 by Mark

Call centre agents in the Philippines

Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]

Filed Under: Business Process Outsourcing, Customer Support Tagged With: Business Process Outsourcing, Customer Support

Select VoiceCom and Executive Boutique Call Center Expand BPO Operations in Cebu, Philippines

September 6, 2016 by Mark

Select VoiceCom

The business process outsourcing firm Select VoiceCom and its sister company Executive Boutique Call Center are expanding to 525 seats at their Cebu IT Park location in the Skyrise 2 Building. In addition to the added seats, they will be building a new employee lounge and entertainment area. Cebu is one of the top global […]

Filed Under: Blog Tagged With: Best BPO in the Philippines, Contact Center in the Philippines, Select VoiceCom

5 Ways a Customer Service Company Can Make Your Business More Professional

April 13, 2015 by Mark

Customer Service Company

If you run a business that does not have a lot of employees, working with a customer service company can help you deliver better service without having to hire additional full-time workers. The right company delivers excellent service on behalf of your company, making you look more professional in five important ways. Immediate Assistance When […]

Filed Under: Blog Tagged With: BPO Services, Contact Center in the Philippines, Customer Service Company, Philippine call centre

Customer Service Training is Never a Waste of Time

April 6, 2015 by Mark

Customer Service Training

According to Marilyn Suttle, “Your customers are responsible for your company’s reason for existing.” For this reason, the way you treat them should be more important than anything else. The reason customer service training is not a waste of time is because above all the customer is the most important part of your business. For […]

Filed Under: Blog Tagged With: BPO Services, Contact Centre, Contact Centres in the Philippines, Customer Service Training

4 Ways You Can Stand Out from the Competition with Stellar Customer Service

March 30, 2015 by Mark

Customer Service

Anyone with a wad of cash can start a business. It is staying in business after you’ve started it that’s the challenge. Staying in business is difficult because there are tons of different companies within the same industry as your business. Unfortunately, customers are blasted with tons of different choices. The question is: what ways […]

Filed Under: Blog Tagged With: BPO Services, Contact Centrr Services, Philippine Contact Centres, Stellar Customer Service

4 Skills Call Centre Leaders Can Cultivate

March 16, 2015 by Mark

call centre leaders

As a call centre manager, you can expect to employee all different types of call centre agents. Some will come equipped with the necessary skills to be an exemplary call centre agent. Others will require a little bit of training on your part. It is your duty to understand what skills a strong call centre agent […]

Filed Under: Blog Tagged With: BPO Industry, call centre, Call centres in the Philippines, Philippine Call Centres

5 Mistakes The Will Guarantee an Unsuccessful Sales Call

March 13, 2015 by Mark

Sales call

You live in a world where customers are not afraid to take their business somewhere else if they receive sub-par service. For this reason, it is just as important for a call centre manager to be aware of what mistakes their agents can make as well as what they can do right. By being aware […]

Filed Under: Blog Tagged With: call centre, Philippine call centre, Philippine Contact Centre, Sales Call

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