Here’s your guide to everything about outsourcing in Asia.
Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]
The business process outsourcing firm Select VoiceCom and its sister company Executive Boutique Call Center are expanding to 525 seats at their Cebu IT Park location in the Skyrise 2 Building. In addition to the added seats, they will be building a new employee lounge and entertainment area. Cebu is one of the top global […]
If you run a business that does not have a lot of employees, working with a customer service company can help you deliver better service without having to hire additional full-time workers. The right company delivers excellent service on behalf of your company, making you look more professional in five important ways. Immediate Assistance When […]
According to Marilyn Suttle, “Your customers are responsible for your company’s reason for existing.” For this reason, the way you treat them should be more important than anything else. The reason customer service training is not a waste of time is because above all the customer is the most important part of your business. For […]
Anyone with a wad of cash can start a business. It is staying in business after you’ve started it that’s the challenge. Staying in business is difficult because there are tons of different companies within the same industry as your business. Unfortunately, customers are blasted with tons of different choices. The question is: what ways […]
As a call centre manager, you can expect to employee all different types of call centre agents. Some will come equipped with the necessary skills to be an exemplary call centre agent. Others will require a little bit of training on your part. It is your duty to understand what skills a strong call centre agent […]
You live in a world where customers are not afraid to take their business somewhere else if they receive sub-par service. For this reason, it is just as important for a call centre manager to be aware of what mistakes their agents can make as well as what they can do right. By being aware […]