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US 914-406-7032

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The Definitive Guide to Choosing the Best Country in Asia for Outsourcing

December 1, 2020 by Mark

Call centre agents working on their work laptops while seated across each other on a shared work desk.

Here’s your guide to everything about outsourcing in Asia.

Filed Under: Blog, Business Process Outsourcing Tagged With: Business Process Outsourcing, business process outsourcing asia

Top 10 Best Practices and Trends in Outsourcing for 2021

November 11, 2020 by Mark

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Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.

Filed Under: Blog, Business Process Outsourcing Tagged With: outsourcing trends

How to Build a Top-Notch Customer Experience Strategy: A Visual Guide

October 26, 2020 by Mark

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Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.

Filed Under: Blog, Customer Support Tagged With: customer experience, Customer Support

Outsourcing Customer Support to the Philippines: Guide, Trends, and Facts

September 23, 2020 by Mark

Call centre agents in the Philippines

Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]

Filed Under: Business Process Outsourcing, Customer Support Tagged With: Business Process Outsourcing, Customer Support

Benefits of Outsourcing your Data Entry Services

August 18, 2020 by Jimmy Rodela

Data Entry Services

Data entry is an essential function in running a business organization. Data can come in different types and forms and therefore needs to be managed properly as data quality and accuracy contributes greatly to a company’s success. However, doing data management as well as other business functions all at the same time can be a […]

Filed Under: Business Process Outsourcing Tagged With: BPO in the Philippines, Business Process Outsourcing, Business Processing Outsourcing Call Center Philippines, Call Center in the Philippines, Outsource Data Entry Services

How Outsourcing Can Make Your Business Better

August 4, 2020 by Jimmy Rodela

Two individuals discussing the terms of a contract

Running your business requires a significant amount of your time, energy, and financial resources (among other things).  You can also face challenges, such as a shortage of personnel or lack of skill-specific training, that might hinder your business’ growth.    The good news is, there is a solution to all this — outsourcing. By outsourcing some […]

Filed Under: Business Process Outsourcing

4 Secrets to a Successful Outsourcing Relationship

July 27, 2020 by Jimmy Rodela

4 Secrets to a Successful Outsourcing Relationship

Wouldn’t it be nice if there was a step by step guide on how to navigate business relationships? It would make our business dealings so much better and more comfortable. But in life, though, there is no such thing. Real relationships, at least, meaningful ones, require that we are intentional about building it, undergoing a […]

Filed Under: Business Process Outsourcing

Outsourcing Can Improve Your Customer Loyalty

July 8, 2020 by Jimmy Rodela

A man with glasses in his office desk facing two work monitors is talking on the telephone

It’s a no-brainer for business owners to establish customer loyalty by providing exceptional customer service. However, if you lack the necessary human (and financial) resources, it might be challenging for you to offer high-quality customer service. What you can do instead is to outsource your customer support.  The BPO company can attend to your customer […]

Filed Under: Business Process Outsourcing

Glaring Benefits of Outsourcing Your Live Chat Support

June 27, 2020 by Jimmy Rodela

A woman in business attire smiling while she is seated across her desktop computer with her arms on the keyboard and mouse

Let me guess. You’re here because you’re considering outsourcing your live chat support, but you aren’t sure whether you’re supposed to, aren’t you? Allow us to help you. To help you decide on the matter, we’ll discuss the glaring benefits of outsourcing your live chat support. Handling Large Chat Volumes Outsourced live chat operators can […]

Filed Under: Business Process Outsourcing

Four Ways Cloud Contact Center Tech Is Making Businesses More Competitive

June 5, 2020 by Jimmy Rodela

Four Ways Cloud Contact Center Tech Is Making Businesses More Competitive

Working with outsourcing companies that operate using outdated technology can be risky for your business. After all, your service delivery could drop if your team and your calls are managed through manual processes and systems — which can make for unhappy customers down the line. The good news is, cloud contact center technologies can make […]

Filed Under: Business Process Outsourcing

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