Professional call centre agents are the foundation of excellent customer service. Here are the call centre skills and qualities you should look for in an agent.
It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
Here’s your guide to everything about outsourcing in Asia.
Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]
Data entry is an essential function in running a business organization. Data can come in different types and forms and therefore needs to be managed properly as data quality and accuracy contributes greatly to a company’s success. However, doing data management as well as other business functions all at the same time can be a […]
Running your business requires a significant amount of your time, energy, and financial resources (among other things). You can also face challenges, such as a shortage of personnel or lack of skill-specific training, that might hinder your business’ growth. The good news is, there is a solution to all this — outsourcing. By outsourcing some […]
Wouldn’t it be nice if there was a step by step guide on how to navigate business relationships? It would make our business dealings so much better and more comfortable. But in life, though, there is no such thing. Real relationships, at least, meaningful ones, require that we are intentional about building it, undergoing a […]
It’s a no-brainer for business owners to establish customer loyalty by providing exceptional customer service. However, if you lack the necessary human (and financial) resources, it might be challenging for you to offer high-quality customer service. What you can do instead is to outsource your customer support. The BPO company can attend to your customer […]