Professional call centre agents are the foundation of excellent customer service. Here are the call centre skills and qualities you should look for in an agent.
Keep Them Happy: 8 Customer Retention Strategies You Can’t Ignore
It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
The Definitive Guide to Choosing the Best Country in Asia for Outsourcing
Here’s your guide to everything about outsourcing in Asia.
Top 10 Best Practices and Trends in Outsourcing for 2021
Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.
How to Build a Top-Notch Customer Experience Strategy: A Visual Guide
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
Outsourcing Customer Support to the Philippines: Guide, Trends, and Facts
Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]
Benefits of Outsourcing your Data Entry Services
Data entry is an essential function in running a business organization. Data can come in different types and forms and therefore needs to be managed properly as data quality and accuracy contributes greatly to a company’s success. However, doing data management as well as other business functions all at the same time can be a […]
How Outsourcing Can Make Your Business Better
Running your business requires a significant amount of your time, energy, and financial resources (among other things). You can also face challenges, such as a shortage of personnel or lack of skill-specific training, that might hinder your business’ growth. The good news is, there is a solution to all this — outsourcing. By outsourcing some […]
4 Secrets to a Successful Outsourcing Relationship
Wouldn’t it be nice if there was a step by step guide on how to navigate business relationships? It would make our business dealings so much better and more comfortable. But in life, though, there is no such thing. Real relationships, at least, meaningful ones, require that we are intentional about building it, undergoing a […]
Outsourcing Can Improve Your Customer Loyalty
It’s a no-brainer for business owners to establish customer loyalty by providing exceptional customer service. However, if you lack the necessary human (and financial) resources, it might be challenging for you to offer high-quality customer service. What you can do instead is to outsource your customer support. The BPO company can attend to your customer […]
