The ability to increase sales determines the profitability of your business. Great products, appealing marketing, and an efficient team are good things, but they’re merely expenses leading to losses without sales. Your business grows in size, margin, and profitability without significantly increasing the costs per sale when you optimise your sales strategies. However, this can […]
Today’s most competitive companies outsource, and it’s easy to understand why. With outsourcing, operational efficiency increases, bottom-line expenses decrease, accountability gets distributed, and growth opportunities improve. More importantly, you get to focus on core business activities that can make or break your company. These are not just empty proclamations floated around by business outsourcing stakeholders […]
Many plan for the future while working on the present to have a sense of security in life. In the same manner, companies have every reason to future-proof their business because challenges come in many forms, from competition to industry trends and unforeseen events. For instance, the novel coronavirus outbreak has imparted the valuable lesson […]
Professional call centre agents are the foundation of excellent customer service. Here are the call centre skills and qualities you should look for in an agent.
It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
Here’s your guide to everything about outsourcing in Asia.
Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]
Data entry is an essential function in running a business organization. Data can come in different types and forms and therefore needs to be managed properly as data quality and accuracy contributes greatly to a company’s success. However, doing data management as well as other business functions all at the same time can be a […]