Working with outsourcing companies that operate using outdated technology can be risky for your business. After all, your service delivery could drop if your team and your calls are managed through manual processes and systems — which can make for unhappy customers down the line. The good news is, cloud contact center technologies can make […]

Numerous financial service industries have been turning to outsourcing vendors to preserve their competitive edge and steady growth. Outsourcing companies or BPOs, after all, offer exceptional services backed by innovation, advanced technology, top-notch expertise, and years of tenure and experience. These third-party providers are also regularly up-to-date with global industry trends that can enhance organizational […]

If your business is targeting millennials, then you need to know the customer service trends that have emerged so you can meet their needs more effectively. Millennials, after all, have buyer traits and expectations that differ from those of the previous generations. If you’re outsourcing the customer services arm of your business, however, you have […]

From a 30,000 ft. perspective, the customer service model is a framework that companies use to administer their customer support. With the right framework, they will have no problems addressing their customers’ inquiries or support needs, making the company look more established and customer-centric. It’s worth pointing out, however, that not all customer service models […]

If you’re not outsourcing your in-house customer support, then there’s a good chance you’re missing out on a ton of opportunities — opportunities to grow your brand loyalty, that is. To foster a loyal customer base, you need to establish consistent and exemplary service delivery — which can be challenging to achieve if you lack […]

Millennials have starkly different preferences than those of the former generations — and these preferences are changing the way they interact with businesses. If you’re targeting this generation, you must consider these preferences. That way, you can form the right strategies for your services based on the millennials’ desired customer experience. Now, if you’re outsourcing […]

Scaling your business services is important, but it’s tricky. You’d have to accommodate more staff, increase your manufacturing and delivery capabilities, and more. Otherwise, your company will end up scrambling to fulfill orders and fail to deliver on time — which can lead to unhappy customers. You’ll need to take specific steps like planning, using […]

If your company lacks the in-house capacity to handle your tax e-filing tasks, then you ought to consider outsourcing. Without the expertise, infrastructure, and the right tools, your tax e-filing tasks can be a huge productivity black hole for your company. Not only that, since you can’t focus on your tax e-filling, your chances of […]

There are various channels that your company can use to help you serve your customers better and improve customer satisfaction. However, not all channels might fit the goals, capacities, and needs of your business. You also need to consider the convenience of your customers — like which channels they prefer using the most and they […]

More and more businesses in varying industries continue to turn to outsourcing as a solution for their lack of in-house capabilities. If you’re working in an industry that handles massive volumes of data, outsourcing can help you avoid information congestion and streamline your processes (among other things).  Plus, it can cost less to outsource to […]