Business organizations are putting a premium and are deliberate in creating unforgettable customer experiences — they aim to be customer-centric. Because of modern technology, society is increasingly getting connected. What used to be a trip down to the store to buy groceries is now possible with just a few clicks on your mobile device. Today’s […]
How You Can Improve Your Customer Experience With Outsourcing
Customer satisfaction is a crucial aspect for a company’s success. Studies reveal that 70% of buying experiences are based on how the customer feels toward a brand. Not only that, but 47% stops buying altogether if they had a less than pleasant experience. The surveys carried out all indicate one thing – the quality of […]
5 Misconceptions About Outsourcing That’s Keeping You From Growing Your Business
It is natural to have apprehensions when trying something for the first time. Same goes when considering the idea of outsourcing some of your tasks. Although outsourcing is a popular business strategy, it can be difficult to distinguish the truth from the misconceptions that you hear about outsourcing from other people. Before you go believing […]
How Outsourcing Can Reduce Your Business Expense
Just a few decades ago, hiring talent was limited to a certain mile radius of an office location. Finding a worker with a very specific and highly specialized skill set was nearly impossible. And if you ever did find one, you have to be prepared to pay a large amount to employ the talent. Today, […]
The Role of Outsourcing When Growing Your Business to Greater Heights
Outsourcing has become an increasingly popular business strategy. Organizations, big and small, cannot deny the benefits it brings. Some even crediting business growth and increase in their bottomline to this game-changing tactic. Outsourcing is a business strategy that involves contracting the services of an outside company to perform and manage office tasks. These can be […]
What is PCI DSS Compliance?
We live in a world where data is a currency. The Target credit card hack and the Equifax data breach were serious incidents purporting to the importance of safekeeping sensitive information. It is a constant reminder that maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is paramount. PCI DSS Defined PCI […]
Tips to Protect Your Customer’s Private Information
Protecting your customers’ private information can be tricky. You’d have to establish levels upon levels of security measures, new policies, or train your employees (among other things), to make sure that your customers’ personal data is handled properly. With all the rules imposed to prioritize your customers’ privacy, here are tips on how you can […]
The Importance of Health Information Privacy
As an ethical health care provider, your client’s privacy should be among your primary concerns. As such, you are compelled by law to follow the Health Insurance Portability and Accountability Act (HIPPA) Privacy Rule. This rule sets the baseline for health care providers in establishing security measures to heighten individuals’ privacy. What Is Health Information […]
Does My Business Need to Comply with the Privacy Act?
What Is the Privacy Act? The Privacy Act 1988 protects the privacy of personal information of individuals who transact with businesses. It regulates data sharing by compelling you to establish credit reporting systems, tax file numbers, and health and medical research protocols. The Privacy Act has also been incorporated into Philippine law as the Republic […]
The Non-negotiables of PCI Compliance Every Business Owner Should Follow
What Is PCI DSS? Any business entity who engages in credit or debit card payments must comply with 12 Payment Card Industry Data Security Standard (PCI DSS). These also apply through compensation control. They may be established in-house or provided by an outsourced company offering such services. The problem with compensating controls is for it […]
