Even with the rapid changes occurring in the business landscape – all thanks to modern technology, one thing remains constant – the need for authentic and warm customer servicing. It is in our nature to long for care and to want to feel valued. And this is precisely why providing customer care is a must […]

Once you go into outsourcing, there is no looking back. It may well be the wisest move you will make as an entrepreneur. One that will bring tremendous benefits to your company, if done correctly. Companies who outsource have said time and again, that outsourcing has helped boost their efficiency and productivity which resulted in […]

With the ease and convenience modern technology brings, starting a business is as easy as a few clicks of your finger. Creating an online presence and selling products and services with the entire social mediasphere as your audience has never been this simple compared to some 15 years ago. However, the more straightforward it is […]

After zeroing in on the Philippines as the country to outsource your office functions to, you would naturally want to familiarize yourself with the different types of call center services available. After all, with a staggering total of 851 registered BPO companies in the Philippines, you need to arm yourself with as much information as […]

Going into outsourcing is a significant move for an organization – one that involves a lot of thought, weighing the pros and cons and considering the costs involved. And for most companies, they feel like once they take the plunge, they will have to commit and never look back. That’s why it can be tricky […]

Statistics show that nine out of ten startups fail. It’s a harsh reality, and it does not do anything to dissuade the fears of someone who is new to the fold. Instead of looking at the various reasons why they failed, let’s focus on the success factors. The most obvious traits are: *They have a […]

Choosing the right BPO partner for your outsourcing needs is critical for your company’s success and growth. The fact that they act as an extension of your company and become an integral part of your business is all the more reason for you to be absolutely sure that the BPO company you will be working […]

You think you know everything about outsourcing? Think again. Sure, you may have an idea of what outsourcing means from a 30,000 ft. perspective — and the numerous benefits it brings to organizations — but did you know that outsourcing can be classified into four types? Types of Outsourcing Outsourcing had its early beginnings in […]