Statistics show that nine out of ten startups fail. It’s a harsh reality, and it does not do anything to dissuade the fears of someone who is new to the fold. Instead of looking at the various reasons why they failed, let’s focus on the success factors. The most obvious traits are: *They have a […]
Questions to Ask Before Choosing the Right BPO Partner
Choosing the right BPO partner for your outsourcing needs is critical for your company’s success and growth. The fact that they act as an extension of your company and become an integral part of your business is all the more reason for you to be absolutely sure that the BPO company you will be working […]
Understanding the Different Types of Outsourcing Services
You think you know everything about outsourcing? Think again. Sure, you may have an idea of what outsourcing means from a 30,000 ft. perspective — and the numerous benefits it brings to organizations — but did you know that outsourcing can be classified into four types? Types of Outsourcing Outsourcing had its early beginnings in […]
The Lowdown on Outsourcing – Fact vs. Fiction
Outsourcing — a word no longer as foreign of a concept as it used to be. In a country wrought with call centers, where most young professionals go to work at night, every Filipino household is familiar with the concept of outsourcing and how it is contributing significantly to the country’s economy. We understand that […]
How AI Technology is Shaping the Future of the BPO Industry in the Philippines
The future of the BPO Industry in the Philippines remains thriving. With an annual growth of approximately 10%, it continues to grow. And according to the Oxford Business Group, it is the largest source of private employment as well as the second largest contributor of foreign exchange earnings next to remittances. In recent years, however, […]
BPO Companies and SLAs
Whenever you hear the word outsourcing, the words BPO, KPI and SLA will also probably cross your mind. BPO (which means Business Process Outsourcing), is an increasingly popular business practice wherein a company engages the services of another to perform business functions, necessary for them to achieve efficiency and productivity. The agreement entered into by […]
Changes to the BPO Landscape
What a huge difference a few years make. Not too long ago, we witnessed the start of the Business Process Outsourcing industry. It is currently the largest and fastest growing industry bringing in billions of dollars in revenue by supporting most businesses globally. In the Philippines, the earnings from BPO services in 2017 amounted to […]
3 Ways BPO Companies Help Optimize Your Business
What do companies like Google and Alibaba have in common? A unique value proposition, a winning business strategy, as well as outsourcing. Outsourcing helps streamline your business processes and promote efficiency. When done correctly, it could transform your business into a massive success. The multi-million dollar company that is Google has been outsourcing staff – […]
How Outsourcing Can Benefit Small and Medium Sized Companies
Feeling overwhelmed with so much to do, yet so little time? If you are just starting out in your business, it is easy to get caught up in doing non core business tasks such as conducting interviews, paperwork or admin, and payroll. Why not consider outsourcing your office tasks so that you can devote your […]
The Common Tasks Outsourced to Business Process Outsourcing Companies
When it comes to the top choice countries for business process outsourcing, the Philippines has almost always been the first choice. We take up 16 to 18 percent of the total outsourced services globally,not only making us the largest contact center market in the world but also earning us the nickname “Call Center Capital of […]
