Inbound Call Centre

In today’s social media-driven society, customers have more power and influence than ever. When your customer support services are exceptional and available round-the-clock, your reputation and sales will reap the positive repercussions.

How do you ensure customer satisfaction and increase profit margins without breaking the bank? By working with a Philippines inbound call centre like Select VoiceCom.

Select VoiceCom’s Philippine call centre is a cost-effective answer to expanding your sales and customer service support.

We offer small and midsized businesses the same high-quality inbound customer support solutions that the big names enjoy. But, unlike at the big centres, you’ll never feel lost with our customized inbound call services that fit your budget and organisation.

For Sales – our Inbound call centres optimise conversion, increase sales, and create a positive experience that leads to loyal and repeat customers.

For Service – Every member of your inbound call centre team knows how to support your acquisition and retention initiatives. Our highly-trained agents treat your customers with the care and attention you would expect from one of your own employees.

All Select VoiceCom call centre agents are college-educated and hand-selected to match your requirements. We’ll arrange for daytime, overnight, or 24/7 coverage.

Experience the SelectVoiceCom Difference

• Fully-trained agents who are sales and service-focused
• State-of-the-art inbound call centre infrastructure, equipment, and exceptional voice quality
• A strong team of qualified and experienced on-site managers, trainers, and IT specialists
• Tailored program design and training, including script writing, quality control, and full reports
• On-site monitoring of call centre activity to optimise sales conversions and all service outcomes
• Call recording and monitoring
• Daily reporting on a complete range of inbound call centre performance metrics
• Call patching services directly to your office
• Maximum flexibility to quickly expand the number of agents working on a program
• A fully secure computer network managed by a Certified Information Systems Security Professional

Boost Customer Satisfaction & Engagement

At Select VoiceCom, we specialise in delivering top-notch customer service, which can bolster the reputation of your business and increase brand loyalty.

Together with you, we educate our call centre personnel on the specifics of your industry and create a customised campaign that works toward achieving your goals and timeline.

Optimise your customers’ experience and enhance productivity by partnering with an established inbound call centre in the Philippines.

Our professional agents function as an extension of your company and bring a high level of expertise to the table. Whether dealing with order processing or event registration, your customers will get the prompt, courteous attention you would expect from one of your own employees.

Maximise the impact of your acquisition and retention initiatives with 24-7 inbound calling support. All Select VoiceCom agents are college-educated and hand-selected to match your requirements. Our dedicated representatives have:

• Excellent communication skills
• The ability to engage the customer and earn their respect
• Competence and in-depth knowledge of your brand and service area
• Friendly, helpful attitudes
• Effective troubleshooting skills and problem-solving capabilities

Customers Reward Good Service with Loyalty

Research suggests that customers whose complaints are handled efficiently and with empathy can become some of your best brand advocates. According to Harvard Business Review, a study on customer service interactions found that consumers whose grievances were resolved in under five minutes spent more money on later purchases. The value of quick, personalised customer service on all platforms cannot be overstated. Customers who receive personal, friendly attention and solutions to their inquiries or concerns tend to reward you with their loyalty.

Our inbound call centre agents invest in customer relations. This helps anticipate future needs and enhances the overall product experience. We understand the far-reaching impacts of a positive customer experience, which can generate new business and boost sales.

Select VoiceCom offers small and mid-sized businesses the same high-quality inbound customer support solutions that the big names enjoy. Unlike other call centres, you’ll never feel lost with our customised services that fit your budget and organisation.

Discover the Benefits of Inbound Call Centre Outsourcing

Outsourcing inbound calls to Select VoiceCom has numerous advantages. Besides the obvious cost efficiencies of outsourcing to the Philippines, you’ll free up resources, improve productivity, reduce customer wait times, and gain immediate scalability to manage fluctuating call volumes.

We operate around the clock, 365 days a year, meaning your customers can call from any time zone at their own convenience. To learn more about our customer service call centre services, please contact us for a free quote.