We understand the pressure that comes with managing an increasing call volume.

Queries might be left unanswered and this could frustrate your customers in several ways. To keep your clients satisfied, working with a reputable and high-performing inbound call centre team will be in your best interest.

Select VoiceCom can help address
your telemarketing needs through our
inbound call centre services.

1000+

Employees

12

Years of
experience

We are focused on delivering exceptional results.

who we are

Select VoiceCom is an inbound call centre in the Philippines owned and operated by Australian and American business executives.

We have an affiliate in Central America that handles our bilingual English-Spanish requirements.

We provide offshore call centre outsourcing and business support services for small and mid-sized businesses.

Whether your organization is in healthcare, education, or finance, we guarantee that our team of high calibre agents can meet your standards of excellence.

Inbound Call Centre Services

Customer Service/Support

Address customer concerns effectively. Keep your clients happy with the help of our highly trained customer representatives.

Order Taking and Order Processing

Record and manage your transactions accurately. Gain more conversion opportunities through the efficient processing of orders.

Schedule Appointments and Bookings

Our skilled agents use state-of-the-art software to seamlessly sync with your calendar systems. This way, we can keep track of your new appointments and bookings, improving your engagements with potential customers.

Conference and Event Registration

Outsourcing your event registration process will increase your overall efficiency. Our team can handle event registration communications accurately, ensuring a seamless experience for attendees.

Customer Retention

Our customer retention service takes on a proactive approach to client support. No matter the industry, we have experts who can effectively gather feedback, address product issues, and cater to customer concerns with ease.

Directory Assistance

Our team is highly effective in giving directions and problem solving. Using the most advanced technology, we strive to deliver fast and effective responses, helping guarantee customer satisfaction.

Back-Office/Technical Support

Decrease your workload while conserving your budget. Focus on your core operations and let us deal with administrative tasks.

Help Desk

Give your clients the help they need. Improve satisfaction rates by providing technical assistance.

Billing Enquiries

Eliminate billing errors, manage payments, and keep your financial data secure. Outsourcing finance tasks will give you more clarity on your cash flow and transactions.

1-800 and 1-300 Toll-Free Services

Let your customers reach you at any time and place. Toll-free services will make it easier for your clients to get in touch with you.

Call Overflow

Don’t leave your customers hanging. We’ll help you manage your increasing volume of inquiries through our overflow service.

Boost Your Customer Satisfaction and Engagement with Select VoiceCom

With our streamlined processes and business-friendly operations, we can be your trusted partner for your inbound call centre service needs. We understand the value of a good customer relationship. That is why by partnering with us, you can rest assured that you are effectively engaging with your customers while boosting your sales.

Frequently Asked Questions About Inbound Call Centre Services

An inbound call centre handles phone calls from existing and potential customers. This service focuses on answering customers’ queries and resolving their issues.
Inbound call centre agents can handle large volumes of calls faster and more efficiently, helping reduce costs while boosting your productivity.
Hiring inbound call centre services will allow your staff to focus more on core tasks that will help grow your business. This will also add a level of professionalism to your business while saving you from expenses that come with building an in-house customer service team.
It depends on your preference. Offshore call centres are typically more cost-effective, although some offer fewer services. Meanwhile, domestic call centres provide more services, but this can mean higher prices.
If you serve international customers, you’ll want to partner with a call centre that employs multilingual agents. Also, if you have limited resources, choosing a company that offers affordable rates is a practical choice.

GROW YOUR BUSINESS WITH SELECT VOICECOM, YOUR TRUSTED PARTNER FOR ALL YOUR INBOUND CALL CENTRE CALL NEEDS.

Select VoiceCom professional outsourcing for Inbound Customer Support, Outbound Telemarketing and Business Support Services.
HIPAA
Seal of Compliance” width=