Reach Out to Clients, Prospects, and Customers – Without Reaching Deep Into Your Pocket
Reach your sales prospects. Telemarket. Conduct Research. With Select VoiceCom’s state-of-the-art outbound call centre infrastructure, you get exceptional voice quality and the latest outbound calling tools. Your dedicated call centre agents are skilled in telemarketing services and are matched to your program requirements. They know how to develop positive customer relationships that lead to high conversions.
Every member of your dedicated team understands the crucial role they play in presenting your products or services. Our agents act as an extension of your own sales force, leveraging their experience and skillset to ensure high sales ratios, excellent customer service, and maximal return on your investment.
By outsourcing your outbound calls to Select VoiceCom, you can follow up on warm leads, test new markets, drive repeat business, and give your business the edge needed to achieve better performance metrics.
Grow your business with outbound call centre outsourcing
Harness the power of cost-effective telemarketing and lead generation services from an established outbound call centre. You can depend on SelectVoiceCom to provide:
- A strong team of qualified and experienced personnel, including on-site managers, trainers, and IT specialists
- Tailored program design and training, including script writing, quality control, and full reports
- On-site monitoring of all agents and activity to optimise sales conversions and call outcomes
- Call recording and monitoring, and the ability to transfer calls directly to your office
- Daily reporting on a complete range of outbound call centre performance metrics
- Maximum flexibility to quickly expand the number of agents working on a program
- A fully secure computer network managed by a Certified Information Systems Security Professional
Outbound call services offered at Select Voicecom
Our college-educated outbound agents speak in unaccented English and provide a range of services designed to give your business a competitive edge.
- Call centre lead generation
- Sales
- Telemarketing
- Appointment Setting
- Market Research
- Surveys
- Data Verification
- Fundraising
- Post-sales Follow-Up
- Security Monitoring
- Product Promotion
- E-mail and Live Chat support
- Account Management
Best practices for outbound calls
If you’re going to outsource telemarketing, your choice of call centre matters. Select Voicecom uses industry best practices and technology to help your organisation generate more leads, boost sales, and improve customer loyalty.
- Our agents are strong communicators and recognise opportunities to cross-sell and upsell
- Quality control is always assured with our real-time call monitoring equipment
- We collect and process customer feedback to make necessary improvements
- Key performance indicators (KPIs) are tracked and measured against campaign goals
- Protocols in place to lower your cost per lead conversion rate, with more sales closed on the first call
- Web-based software lets you view metrics for average call duration, abandoned calls, hold times, and agent productivity
Why partner with Select Voicecom?
Select VoiceCom’s call centre services are customised to your needs. We help your business reduce operational costs for effective telemarketing and cold calling campaigns.
- Our outbound call services are cost-effective — up to 45% less than hiring in-house
- Our agents have specialised knowledge in various industries, including finance, health care, retail, online marketing, and many more.
- Our Philippines call centre is kitted with state-of-the-art telecommunications infrastructure, predictive dialers and VOIP equipment
- Data security protocols ensure sensitive customer data is fully protected
- Our agents are hand-selected for their education, skill set, and desire for professional growth
- Call centre services are available 24/7, increasing your reach across all time zones
- Our agents speak multiple languages
- There are no set-up fees, and flexible contracts are offered on a month-to-month basis
Benefits of outsourcing telemarketing calls
Why hire a Philippine-based call centre to manage your outbound call campaign? Consider the following advantages:
- Better transparency and control over performance metrics
- Access to the latest technology, software and infrastructure without a huge investment
- Quality customer service is available 24/7, 365 days a year
- Reduction in set-up costs and time
- Seamless scalability
- Zero compromise on customer data security
Customised outbound call campaigns at affordable prices
When you outsource cold calling to Select VoiceCom, you are gaining access to a large pool of sales talent at incredibly competitive rates. Businesses can scale up or down as needed, with flexible service plans that are tailored to your specifications.
Select VoiceCom’s Philippine call centre accepts campaigns on an hourly rate, a blended pay-for-performance and base rate, or, in select circumstances, on a pure pay-for-performance basis.
Let our experience and talent help you reach your goals. Call us today to request a free quote!
