Professional call centre agents are the foundation of excellent customer service. Here are the call centre skills and qualities you should look for in an agent.
It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
Here’s your guide to everything about outsourcing in Asia.
Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
We live in a world where data is a currency. The Target credit card hack and the Equifax data breach were serious incidents purporting to the importance of safekeeping sensitive information. It is a constant reminder that maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is paramount. PCI DSS Defined PCI […]
Protecting your customers’ private information can be tricky. You’d have to establish levels upon levels of security measures, new policies, or train your employees (among other things), to make sure that your customers’ personal data is handled properly. With all the rules imposed to prioritize your customers’ privacy, here are tips on how you can […]
As an ethical health care provider, your client’s privacy should be among your primary concerns. As such, you are compelled by law to follow the Health Insurance Portability and Accountability Act (HIPPA) Privacy Rule. This rule sets the baseline for health care providers in establishing security measures to heighten individuals’ privacy. What Is Health Information […]
What Is the Privacy Act? The Privacy Act 1988 protects the privacy of personal information of individuals who transact with businesses. It regulates data sharing by compelling you to establish credit reporting systems, tax file numbers, and health and medical research protocols. The Privacy Act has also been incorporated into Philippine law as the Republic […]
What Is PCI DSS? Any business entity who engages in credit or debit card payments must comply with 12 Payment Card Industry Data Security Standard (PCI DSS). These also apply through compensation control. They may be established in-house or provided by an outsourced company offering such services. The problem with compensating controls is for it […]