The ability to increase sales determines the profitability of your business. Great products, appealing marketing, and an efficient team are good things, but they’re merely expenses leading to losses without sales. Your business grows in size, margin, and profitability without significantly increasing the costs per sale when you optimise your sales strategies. However, this can […]
Today’s most competitive companies outsource, and it’s easy to understand why. With outsourcing, operational efficiency increases, bottom-line expenses decrease, accountability gets distributed, and growth opportunities improve. More importantly, you get to focus on core business activities that can make or break your company. These are not just empty proclamations floated around by business outsourcing stakeholders […]
Many plan for the future while working on the present to have a sense of security in life. In the same manner, companies have every reason to future-proof their business because challenges come in many forms, from competition to industry trends and unforeseen events. For instance, the novel coronavirus outbreak has imparted the valuable lesson […]
Professional call centre agents are the foundation of excellent customer service. Here are the call centre skills and qualities you should look for in an agent.
It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
Here’s your guide to everything about outsourcing in Asia.
Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
We live in a world where data is a currency. The Target credit card hack and the Equifax data breach were serious incidents purporting to the importance of safekeeping sensitive information. It is a constant reminder that maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is paramount. PCI DSS Defined PCI […]
Protecting your customers’ private information can be tricky. You’d have to establish levels upon levels of security measures, new policies, or train your employees (among other things), to make sure that your customers’ personal data is handled properly. With all the rules imposed to prioritize your customers’ privacy, here are tips on how you can […]