In our advocacy towards providing nothing by the best customer support to our clients, we continuously maintain an outstanding degree of quality service for our customers. One of the main reasons why we are able to do such is because of the strong and positive workplace culture that we hold in our company. If you […]
Three Incentive Strategies to Boost Call Center Agent Productivity
One of our practices as a solution-oriented outbound call center is to provide quality service not only to our customers but also to our employees as well. Providing attractive incentives to our agents not only shows them how much we appreciate them for their excellent performance, but it also motivates them to maintain their drive […]
Five Best Telemarketing List Brokers for Your Business
Weighing the cost of hiring out a telemarketing project versus the opportunity cost it would take you to complete it is something you have to do for your business. Once you have made the decision to go with a telemarketing list broker for your telemarketing needs, you then have to decide which one to hire. […]
Non-Negotiable Characteristics That Your Customer Service Team Should Possess
According to American Express, “A third of consumers (33%) cite ‘a rude or unresponsive customer service representative’ as the most likely customer service issue to influence them to switch brands or companies. Over one in four (26%) cite ‘being shuffled from representative to representative with no resolution of their issue’.” Another study conducted by NewVoiceMedia […]
Reward Your Top Performing Call Center Agents Using These Tips
Giving a plaque of appreciation may be the traditional way of rewarding a top – performing employee. Well, that’s so in the past now. There are other ways to celebrate and appreciate your team’s hard work, and motivate them to continue producing great results. Organize a team pizza/karaoke party A day or a night of eating […]
7 Unmissable Benefits That Your Company Can Reap From Great Customer Service
Whether it’s in your store, or through a call centre after a purchase, customers demand great customer service as part of their shopping experience. Growing the customer service aspect of your business requires investments of time and money, but the benefits resonate through every aspect of the company. 1.) Word of Mouth Marketing Customers who […]
Qualities that Customers Expect from Call Centre Outsourcing Agents
Customer support is very important to businesses who want to reach out to customers easily at any time. Live chat support, manned phone hotline numbers and even social media services are very convenient channels that customers can use to contact their favorite brand with less effort. Customer service through phone calls and social media can […]
Red Flags to Look For When Hiring a Call Centre
Looking for red flags before hiring a call centre isn’t just a good idea, it’s common sense. Considering how doing business with a low performing call centre can cost you thousands if not millions of dollars, you’ll be doing yourself and your business associates a favor by doing extensive screening before hiring a call centre. […]
3 Most Effective Guidelines When Coaching Call Centre Agents
Intensive coaching and training are very important to make sure that an outbound and inbound call centre agent’s work is of top quality. When clients outsource to a Philippine call centre, the performance of the agents are assessed and strengthened through coaching and training for lesser errors or none at all. Administer consistent feedback to […]
Types of Quality Assurance Procedures in Call Centres
Philippine contact centres monitor performance with (QA) quality assurance procedures assessments. The methods are practiced to make sure that the services are of top quality. QA differ from company to company, accounts or even agent expertise level. However, assuring quality is necessary for all types of transactions no matter what type they are. Although there […]
