Managing Your Outbound Sales Team like a Pro

Outbound Sales Team

Managing an outbound sales team is fraught with challenges. If the tasks involved are not handled with care, the company’s bottom line is bound to suffer. It already goes without saying that a strong outbound sales team will help the company grow while a weak team is likely to waste time and resources. Do you […]

5 Quick Cures to Poor Performance in Your Call Center Company

Call Center Company

When your call center company is performing poorly, you will face a host of issues. For instance, you will be challenged to come up with ways to improve their performance. You might also be facing with call-outs from your clients or your customers as the quality of service your business is providing deteriorates correspondingly.    […]

4 Lessons Call Center Workers Need to Learn to Succeed in Their Job

Call Center Workers

In running a call center company, your immediate concern is how to empower your agents to deliver excellent customer service experience. For one thing, you would want them to be people of unquestionable values who will do an honest work day in and day out. Help them become the best version of themselves by learning […]

Tricks in Managing Your Call Center Attrition

Call Center Attrition

Employee attrition is quite common in the call center industry. When you’re on the receiving end of customer complaints about hours on end, the job has a way of taking its toll on you. Of course, this is just a worst-case scenario. Being a call center agent has its share of challenges, but not many […]

Latest BPO Trends that You Need to Know

Latest BPO Trends

Today’s customers are very different from the ones in previous decades. They are more empowered, connected, and informed about the products that they buy and possess. Hence, their taste and needs have changed significantly, shaping the way they demand from companies that they choose to patronize. Therefore, the challenge for BPO companies is to only […]

How to Grow Brand Loyalty Through Customer Support

Brand Loyalty

Your customers can get easily enticed with great products and services particularly when they are smartly packaged and marketed. However, what will make them stay loyal to your brand is when they receive consistently excellent customer support. When you have fans of your company, you get free advertising from their referral to their friends and […]

4 Surefire Ways to Motivate Your Call Center Agents to Bring Your Business to the Next Level

Call Center Agents

If you want your business to thrive, it’s imperative that you take the necessary steps to motivate your call center workforce. The same applies to any industry, but it’s, even more, the case when the staff in question has to take or make calls a day in and day out. Here’s the thing: call center […]

How Customer Service Can Improve Customer Loyalty

Customer Loyalty

There are no two ways about it: if you want your company to be successful for the long term, you have to put customer service at the forefront of your business efforts. For one, numerous studies show that when it comes to running a business, customer service takes precedence over everything else. Why? Because it […]

The Do’s And Don’ts of Setting Quotas for Your Technical Support Team

Technical Support Team

Setting performance quotas is a tightrope balance between business objectives and capabilities of your technical support team. For one thing, the quotas such as successfully upselling a device to a customer are tied to your profitability. If you have your way, you would want to set them up as high as you can. However, you […]