It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]
Customer service is more important today than ever before, considering that people now have extensive options for products and services available with the click of a button. Providing a customer service experience that leaves people wanting more cannot be obtained simply by slapping a headset on an agent. Instead, it has to be developed through […]
Customer service is a vital part of running a business. Even if your company is selling the best product or service in your industry, customers won’t stay loyal if they don’t feel heard, supported, and respected in their business with you. Unfortunately, many companies are running low on resources and don’t have the time (or […]
In a digital world, speed is vital. Customers want products and services as soon as possible, and this expectation has become the standard. One aspect of the market that hasn’t quite caught up to this is customer service. The average response time for a customer service request received via social media is ten hours, with […]
Even though your brand is well-established, you can expect your customers to switch to your competitors if they feel that you’ve mistreated them. It doesn’t matter how good your products are, the moment your customers sense that you’re just milking them — and that all you’re really after is their money — the’y won’t think […]
Customer expectations are at an all-time high in our increasingly connected world. Unlike before, the majority of customers expect businesses to provide the customer service round the clock. It’s not an unreasonable request. After all, customers may face issues with a product or service at any time of the day. If a business has the […]
Providing excellent customer support is of paramount importance when running a successful business. Every businessman knows this. And you should, too. The truth is in the pudding: according to a consumer impact report, 89% of consumers defer to a competitor due to poor customer service. Your brand may boast the best product or the most […]
If you want your customer service to soar, you need to pay attention to metrics. Speaking of metrics as relating to customer service, it will be worth your while to consider the following: Acquiring a new customer costs, on average, five times as much as retaining an existing one 80% of future profits come from […]