Why Empathy Statements can Improve the Overall Quality of Your Customer Service

Empathy Statement

Being an effective customer service professional requires an extensive skill set. Patience, product knowledge, communication skills — all these are key traits that give the quality of your customer service a big boost. But above all else, a customer service professional needs to have empathy. If that statement has prompted you to raise your eyebrow […]

How to Provide Feedback to Your Sales Agents Without Irritating Them


Providing constructive feedback to your sales agents is vital towards their success within your company. That is why, regardless of how many times you give them feedback, you need to make sure that the message is delivered in a constructive way. Otherwise, you’d only irritate them which can easily lead to the decline of their […]