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Seriously Better Data Privacy & Security

Select VoiceCom is a trusted, industry-compliant call centre in the Philippines.

Partner With Us

PCI – DSS

HIPAA

SOC 2

ISO/IEC 27002

Compliance isn’t a once-a-year exercise for us. It’s an ongoing process with regular vulnerability scans, analyses, updates, and training.

State-of-the-art infrastructure and policies help us protect you from denial-of-service attacks, social engineering, hacking and data breaches, and insider threats.

Has your company achieved
data security?

At SVC, we ensure the safety of your business and your customers by:

Limiting access to data on a user-by-user basis

Encrypting sensitive data such as payment details and health information privacy

Conducting regular, company-wide training

Monitoring and updating systems regularly

Implementing the latest cloud tech

Tracking all customer data

Developing policies and procedures that address information security

A client’s success is our success

We were really impressed with Select Voicecom’s ability to ramp up a MS Windows tech support account from zero to 150 agents in only 5 months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents that in many cases were under qualified and unreliable. We cut our tech support costs in half while at the same time dramatically improving agent skills and reliability. A lot of the agents SVC recruited had previously worked at large centers on accounts for major companies including Dell, Microsoft, Lexmark and AT&T.
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Director of Operations,
US Tech Support Company,
Delray Beach, Florida
Business Man
Working with SVC has not only been an invaluable experience for our marketing campaigns, but also an easy one. We started with 5 telemarketers on our first project and scaled up to 20 within the first year. From our experience with other call centers in The Philippines, SVC impressed us from the beginning of the process from hiring us remarkable sales representatives, to executing what was required on each call. With the success from the first project, we were highly confident that SVC would deliver the same results on a totally different project. Working with Senior Management who were also Australian was not only a plus but made partnering with SVC a tremendous 3 year success.
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Australian Meal Delivery Company
Business Man
We relied on SVC to provide a telemarketing and lead verification process for the past few years. They have been a key member of our marketing team. Their effectiveness at filtering quality leads, gathering important information and cleansing lists has been nothing short of amazing. We appreciate SVC’s flexibility when last-minute changes or add-ons are needed within the campaign, as well as the dedication from the team to help us grow within this project. We are looking forward to working with you on into the future.
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Event management company,
Australia, Hong Kong and NZ
Business Man
We engaged Select Voicecom for a one-month pilot project for our outbound B2B telemarketing campaign using 5 agents. We were running a parallel campaign with a US based call center that charged almost two and half times the cost of SVC. Select Voicecom matched the performance of the US center from the get go. They worked with us to develop our script and processes including an email campaign. We have since expanded the team at SVC to 45 agents. SVC has been great to work with. They’re super responsive to our needs and have really provided a big boost to our marketing efforts.
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Marketing Director Online Directory,
Seattle, Washington
Business Man

PCI - DSS

Launched in 2006, the Payment Card Industry Data Security Standard (PCI DSS) is designed to ensure that all businesses and operations that accept, process, transmit, or store payment card information maintains a secure environment.

Regardless of size or location, any outsourcing partner that processes or stores cardholder data must adhere to PCI compliance requirements. Severe consequences incurred by data breaches can take their toll on a company’s value and result in regulatory fines, litigation, and diminished sales.

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HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare providers and related companies in the United States must ensure the privacy and security of protected healthcare information.

Working with a HIPAA-compliant outsourcing partner helps you avoid violations that can lead to crippling fines and criminal penalties. Such a partner maintains a culture of security awareness from hiring to employment.

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SOC 2

Service Organization Control 2 (SOC 2) is an audit report developed by the American Institute of Certified Public Accountants (AICPA). The report, which is conducted by independent third-party auditors, evaluates a service organization’s systems and processes.

To become SOC 2-certified, an outsourcing partner is assessed for compliant organizational controls according to the AICPA’s Trust Services Criteria (TSC): security, availability, processing integrity, confidentiality, and privacy.

Compliance translates to established policies, procedures, technical measures, and organizational safeguards that protect customer data and ensure the confidentiality, integrity, and availability of systems and information.

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ISO/IEC 27002

ISO/IEC 27001 is an international standard for information security management systems (ISMS). The standard specifies the requirements for establishing, implementing, maintaining, and continually improving an organization’s ISMS.

An ISO/IEC 27001-compliant outsourcing partner systematically manages information security risks and protects sensitive information.

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