Select VoiceCom’s services cost less than what you may expect for top-quality business support. Our all-inclusive hourly prices start around $7.90 USD per hour and go up to about $12.00 USD per hour. The exact cost depends on factors such as the number of agents, the nature of the service we provide, and the technical skill requirement for each agent. Select VoiceCom’s all-inclusive price covers all labor, equipment, overhead, and faxing charges. We have no start-up fee or other hidden fees.
We will consider accepting outbound telemarketing and inbound sales and up-selling campaigns on a base hourly pay plus performance basis. Pure performance pay will only be considered for campaigns with a verified track record or after a trial period with a base hourly payment component.
Select VoiceCom agents are carefully screened for superior verbal and written communication skills, and have very little or no accent. We selected the Philippines as our outsourcing center because it is the third-largest English-speaking nation in the world. Schools and universities are taught in English with American pronunciation and usage. In addition, all Select VoiceCom agents have completed call center training courses that include additional instruction on how to neutralize and smooth over any accent.
Yes, we have sample voices that you can listen to on our Web site. We can also schedule a time for you to speak directly with some of our agents before you commit to work with us. In addition, you will be able to interview each of the agents assigned to you before they begin work to ensure your 100% satisfaction.
The Philippines has emerged as the top offshoring destination for Australian firms according the Australian Contact Centre Outsourcing Market Study 2011. The Philippines has become a prized offshoring destination due to its competitive labor costs, good customer service, and high English literacy rate among college graduates. The Philippines is the third-largest English-speaking country in the world, has an excellent educational system, and produces more than 400,000 college graduates each year. Filipinos have a well-deserved reputation as hard workers and excellent employees with a positive attitude toward relationship building and customer focus. Many major companies such as Microsoft, Dell, Sprint, Vonage, Verizon, T-Mobile, Time Warner, and AOL have outsourced some of their customer support services to the Philippines.
Select VoiceCom’s state-of-the-art VoIP telephone system has excellent sound quality and transmits at less than 200 ms so there is no noticeable delay. It sounds as good as traditional IPLC lines. You can arrange for a demonstration before you commit to work with us.