Call Centres in the Philippines are considered efficient and effective if they strive for excellent customer service. The customer service strategy will succeed if its planning and implementation is done correctly.
Philippine call centres follow strict guidelines to carry out the best strategies to fit the customers needs.
Guided Information
Customer service representatives provide customers with useful and accurate information. Aside from the step-by-step instructions that are given for a problem that can be solved from a customer’s home, it is important to let them know that their issues are being taken cared of.
Immediate Response
Behaviors such as being unproductive and procrastination are not tolerated in an inbound and outbound contact centre. Customers are a BPO’s priority and whenever a problem arises, it is imperative that it be dealt with immediately. Redirecting the customer to another department may be acceptable when it is necessary, however, putting them on hold for too long shouldn’t be done.
Honesty
Call centre representatives are the front liners of a company, they are responsible for saying facts about the company. Being honest is one of the characteristics that customers admire and it is the agents job to make sure their information are truthful.
Efficiency
Call Centre agents need to solve caller issues in the fastest and best amount of time. By doing so, extra caution is taken to make sure that these calls are still of quality and efficiency.
Unparalleled service
Customers appreciate it when call centre agents make a follow up call if they promised to do so. It also helps to provide after service and surveys about the product they just bought. Customers want to feel important and that’s what agents should do to promote good publicity for the company.
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Select VoiceCom is an Australian and American owned and operated company providing services from its state-of-the-art call centre and business facility in Cebu City, Philippines.
For more information send us an email at info@selectvoicecom.com.au