With everyone and everything going digital, no matter the size of your company, having reliable tech support is a necessity.
Often, after we purchase a product online, upon receiving it, we dive right in and skip the manual. And when we can’t get it to work correctly, we call customer support for assistance.
Depending on the experience and the interaction with the tech customer support team, we may or may not make use of their service or patronize their product again. Suffice to say, the quality of customer support a company provides, dictates its success.
Outsourcing your Technical Support Needs
Customers nowadays are looking for fast and efficient tech support but providing this service is a significant expense to the company. Especially with an in-house tech support team, although it is convenient and readily available, it is, ultimately, expensive. It’s a good thing organization can count on outsourcing most of their office tasks, especially their technical support needs.
Let’s look at the benefits that come with technical support outsourcing:
Instant access to cheap labor
Recruiting and hiring talents can be a tedious and time-consuming effort. There is no telling how long it would take for you to find the right candidate. With outsourcing though, you get instant access to the right talent at a fraction of the labor cost.
There are companies, where they may need more people than usual, on specific periods or occasion. Take the case of an online retail company. Such companies may expect a surge or higher demand during the holidays. With outsourcing, they can increase their workforce, as required.
Allows for more time to do what you are best at
There may be many aspects of your business that must be running smoothly, and maybe, simultaneously, like recruitment, training, administration, accounting, operations, etc. However, you can only do so much as an individual, and you cannot be running everything. With outsourcing, it is possible for all aspects to function smoothly at the same time and still leave you plenty of time to focus on doing the tasks that you are best at,
Decreases Operational expense
It makes more sense, especially, for small and medium business enterprises to outsource, to eliminate the unnecessary purchase and maintenance of new equipment or software program. Why spend more when you can get access to it at a fraction of the cost?
Availability of round-the-clock service
Providing customer support is already an added cost. Running it 24/7 is taking the price a notch higher. Instead of maintaining an in-house team working round-the-clock, the smarter move would be to outsource it so that you only pay half as much.
Your Tech Support Partner in the Philippines
Select Voicecom is your reliable tech support team in the Philippines. With our cutting edge technology and highly skilled agents, we promise to deliver exceptional customer service.
Fulfillment of our services is possible by advanced cloud-based platform namely:
ACD or Automatic Call Distribution
This software directs call traffic to the dedicated representative skilled in handling a specific need.
IVR or Interactive Voice Recordings
This automated system enables caller interaction through voice or touch-tone command that collects your information. It can be programmed to direct calls to appropriate agents and deliver critical info on a real-time basis.
This technology makes it possible for callers to be routed to multiple distributed contact centers or locations. It can also be directed to secondary queues such as IVR or specialized ACD skills group.
CRM (Customer Relationship Management) Integration
These technology aids companies in driving their sales and customer retention and improving customer service relationship with the data collected from customer interaction.
Need tech support that is efficient and easy on your budget? SelectVoiceCom might be the right fit for you! We offer you our unrivaled expertise in training, customer service and technology all at a price you can afford. So contact us today!