Outsourcing online customer service

Worldwide ecommerce sales topped $4.9 trillion Australian dollars in 2019, and the industry is only expected to grow as more people embrace the comfort and convenience of purchasing goods and services online. Millennials and Generation Z, who grew up with mobile devices, make up a large portion of online sales, and as any start-up knows, every customer interaction matters. That is where outsourcing online customers service can really make a difference.
At Select Voicecom, our omni-channel capability allows ecommerce customers to interact with your brand using the methods that are most convenient to them, be it social media platforms, email, or SMS messages.

If your ecommerce business is operating with a small team and limited funds

Outsourcing customer care support can make a lot of sense. Our professional agents speak perfect English and have extensive training in how to deliver a seamless customer experience across multiple platforms.

If your ecommerce business is operating with a small team and limited funds

Select Voicecom can help position your business for success with a range of affordable services that promote a quality customer experience every time.

24-hour customer care

Inbound and outbound calls

Social media support

Billing
inquiries

Order
processing

Live chat
support

Research indicates that more than 45 percent of people make additional purchases after having a positive customer experience.

Outsourcing customer care support can make a lot of sense. Our professional agents speak perfect English and have extensive training in how to deliver a seamless customer experience across multiple platforms.

Ecommerce services
to outsorce

Online outsourcing is an excellent solution for ecommerce businesses that need to scale up quickly to meet growing customer demands, but aren’t yet ready to invest in new employees or infrastructure. By partnering with Select Voicecom, ecommerce entrepreneurs don’t need a huge budget or lengthy timeline to build out and ramp up operations.
Our flexible contracts for ecommerce services mean businesses can gain access to highly educated talent, with industry-specific knowledge for short or long durations. We customize each project and campaign to help you achieve your objectives without increasing your overhead.

Reach out to Select Voicecom for a free estimate
on any of our ecommerce services.

Our Philippine call centre has the people, technology, infrastructure,
and best practices in place to help your company grow.

Marketing research

Order fulfilment

Billing support

Customer loyalty program

Lead generation

Customer surveys

Refund assistance

Data collection

Advantages of outsourcing your ecommerce tasks

It pays to work with an established outsourcing partner like Select Voicecom. Our call centre is PCI compliant and follows international guidelines for customer data security, so there are never any concerns with card data breaches. We have the latest technology and advanced VoIP telephone systems, and a strict quality assurance program in place. Our team understands that transparency is critical; clients can review metrics and customized reports to evaluate productivity and where improvements are needed.
Some other key benefits of outsourcing to Select Voicecom:

Access to round-the-clock customer support

Significant cost savings compared to hiring in-house

A dedicated team of experienced staff who specialize in ecommerce business

No investment needed for expensive technology and IT staffing

Achieve economies of scale with less capital

No setup fees or hidden charges

Request a free a quote

If your eCommerce business is struggling with growing pains, Select Voicecom has outsourcing solutions
that are top-notch and designed to fit within your budget. Contact us today for a free quote.
Select VoiceCom professional outsourcing for Inbound Customer Support, Outbound Telemarketing and Business Support Services.
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