Seriously Better Outsourcing

Working with our Philippine call centre means enjoying short-term, flexible contracts that allow you to adapt to changing market demands on the fly.

Our call centre is PCI-compliant and follows international guidelines for customer data security, so there are never any concerns with card data breaches. We have the latest technology, advanced VoIP telephone systems, and a strict quality assurance program. Our team understands that transparency is critical; clients can review metrics and customise reports to evaluate productivity and where improvements are needed.

Our omnichannel capability allows e-commerce customers to interact with your brand using the methods
that are most convenient to them, be it social media platforms, email, or SMS messages.

We can help position your business for success with affordable services that promote a great customer experience every time.

When you outsource accounting and bookkeeping tasks to Select VoiceCom, you gain the time and resources to focus on core competencies rather than administrative, back-office processes. 

With every project contract, you can access a team of dedicated agents and on-site managers who provide actionable insights, including Key Performance Indicators, financial reports, and other metrics for measuring success. Reducing overhead costs can liberate your business from the costly and time-intensive burden of recruiting, hiring, and training in-house accountants, payroll, and customer service specialists.

Increasing numbers of enterprises are turning to our PCI-compliant Philippine call centre for economy of scale, metric-based decision making, optimal customer service, and stringent data security. Put our accounting expertise, technology, and multi-channel support to work for you. Outsourced finance and accounting can benefit:

  • Commercial, retail, and corporate banks
  • Credit Unions
  • Credit cards
  • Savings and Loans
  • Investment banks
  • Hedge funds
  • Real estate
  • Mortgage lenders
  • Accounting firms

Our team will seamlessly integrate with your internal operations on a wide range of services:

  • Bookkeeping
  • Income tax return preparation and filing
  • VAT returns and reports
  • Payroll taxes
  • Depositing funds and issuing checks
  • General accounting
  • Cash flow forecasting
  • Customer support services
  • Financial reporting
  • Employee expense processing
  • Insurance claim processing
  • Payment and billing support
  • Liquidity management
  • Sales and customer acquisition
  • Technical support
  • Cross-selling and upselling

Select VoiceCom works with insurance groups, carriers, and companies across the globe that are looking to generate more revenue and increase scalability without sacrificing quality. We are proud to offer references from previous and current clients who will testify to the quality and integrity of our services.

We have the workforce, infrastructure, and skills to help your business thrive. Our team works with:

  • Life insurers
  • Annuity insurers
  • Insurance administrators
  • Adjustor companies
  • Health insurers
  • Car insurers
  • Title insurers
  • Third-party administrators
  • Property and casualty insurers
  • Claims processing companies

You can improve performance by outsourcing:

  • Customer service calls
  • Insurance quote creations
  • Policy issuance services
  • Appointment setting
  • Claims processing
  • Email marketing services
  • Payment processing
  • Data entry and management
  • Underwriting
  • Policy renewal services
  • Policy validation
  • Policy changes
  • Client reminders
  • Client reminders
  • Complaint management
  • Customer loyalty programs

A suitable outsourcing partner is wholy dedicated to your company vision—a call centre that is flexible, innovative, and results-driven. When you allocate projects to a third-party provider like Select VoiceCom, you gain access to the latest technology and a motivated team of agents with assorted skill sets and industry-specific expertise.

From generating new leads and customer service support to data management, our services can help businesses of all sizes:

  • Reduce overhead costs
  • Enhance the customer experience
  • Free internal resources to focus on core competencies
  • Gain access to specialist skills and state-of-the-art technology
  • Improve businesses processes and efficiency
  • Gain instantaneous agility and scalability

Our client roster spans the world and includes businesses within the following industries:

  • Finance
  • Sales & Marketing
  • Healthcare
  • Administration
  • Mortgage
  • E-commerce
  • Legal services
  • Travel and Tourism
  • Telecommunications
  • Real Estate
  • Construction and Special
  • Trade
  • IT services
  • Recruitment