Discover the myriad benefits of outsourcing your ecommerce services to Select Voicecom. Our Philippines call centre offers competitive pricing and extensive expertise in everything from order management and customer support to market research.
It takes tremendous resources to effectively build-out an online platform, monitor product inventory, track orders, and ensure customer enquiries are properly handled. Outsourcing these time-consuming processes to Select Voicecom allows ecommerce businesses to focus on more important tasks, accelerate innovation, and get the results needed to thrive in an increasingly competitive marketplace.
Outsourcing online customer service
Worldwide ecommerce sales topped $4.9 trillion Australian dollars in 2019, and the industry is only expected to grow as more people embrace the comfort and convenience of purchasing goods and services online. Millennials and Generation Z, who grew up with mobile devices, make up a large portion of online sales, and as any start-up knows, every customer interaction matters. That is where outsourcing online customers service can really make a difference.
At Select Voicecom, our omni-channel capability allows ecommerce customers to interact with your brand using the methods that are most convenient to them, be it social media platforms, email, or SMS messages.
If your ecommerce business is operating with a small team and limited funds, outsourcing customer care support can make a lot of sense. Our professional agents speak perfect English and have extensive training in how to deliver a seamless customer experience across multiple platforms.
Take advantage of prompt, courteous ecommerce customer service at a fraction of the cost of hiring in-house. Select Voicecom can help position your business for success with a range of affordable services that promote a quality customer experience every time.
Our call centre provides:
- 24-hour customer care
- Inbound and outbound calls
- Social media support
- Billing inquiries
- Order processing
- Live chat support
Research indicates that more than 45 percent of people make additional purchases after having a positive customer experience. Our agents know how to engage customers, engender loyalty, and integrate methods for cross-selling and upselling to increase your revenue stream.
Ecommerce services to outsource
Online outsourcing is an excellent solution for ecommerce businesses that need to scale up quickly to meet growing customer demands, but aren’t yet ready to invest in new employees or infrastructure. By partnering with Select Voicecom, ecommerce entrepreneurs don’t need a huge budget or lengthy timeline to build out and ramp up operations.
Our flexible contracts for ecommerce services mean businesses can gain access to highly educated talent, with industry-specific knowledge for short or long durations. We customize each project and campaign to help you achieve your objectives without increasing your overhead.
Reach out to Select Voicecom for a free estimate on any of our ecommerce services. Our Philippine call centre has the people, technology, infrastructure, and best practices in place to help your company grow.
- Marketing research
- Lead generation
- Data collection
- Customer surveys
- Order fulfilment
- Customer loyalty programs
- Billing support
- Refund assistance
Advantages of outsourcing your ecommerce tasks
It pays to work with an established outsourcing partner like Select Voicecom. Our call centre is PCI compliant and follows international guidelines for customer data security, so there are never any concerns with card data breaches. We have the latest technology and advanced VoIP telephone systems, and a strict quality assurance program in place. Our team understands that transparency is critical; clients can review metrics and customized reports to evaluate productivity and where improvements are needed.
Some other key benefits of outsourcing to Select Voicecom:
- Access to round-the-clock customer support
- Significant cost savings compared to hiring in-house
- A dedicated team of experienced staff who specialize in ecommerce business
- No investment needed for expensive technology and IT staffing
- Achieve economies of scale with less capital
- No setup fees or hidden charges
Request a free quote
If your eCommerce business is struggling with growing pains, Select Voicecom has outsourcing solutions that are top-notch and designed to fit within your budget. Contact us today for a free quote.