Select VoiceCom delivers affordable back-office support services to insurance companies of all sizes. Insurance outsourcing with our Philippines call centre is the fastest way to improve customer service, lower operating costs, and develop a competitive advantage.
Helping insurance agencies reach their potential
There are many challenges facing the insurance sector, from strict regulatory compliance requirements and shifting customer expectations, to staying abreast of technological changes.
Outsourcing tasks like customer support, data entry, and forms processing to a third-party specialist like Select VoiceCom lets insurance carriers overcome these challenges and remain agile. Insurance agency outsourcing is not only about cost savings – it’s designed to help small and mid-sized companies better allocate internal resources. Your in-house staff will have more time to focus on innovation, not repetitive, time-intensive tasks.
Customised insurance outsourcing services
Select VoiceCom works with insurance groups, carriers, and companies across the globe that are looking to generate more revenue and increase scalability without sacrificing quality. We are proud to offer references from previous and current clients, who will testify to the quality and integrity of our services.
All of our call centre agents are college-educated and cross-trained across all aspects of your project. Insurance wholesalers and companies can improve performance by outsourcing:
- Customer service calls
- Insurance quote creations
- Policy issuance services
- Appointment setting
- Claims processing
- Email marketing services
- Payment processing
- Data entry and management
- Accounting receivable services
- Policy renewal services
- Policy validation
- Policy changes
- Client reminders
- Customised reporting
- Complaint management
- Customer loyalty programs
As any successful business knows, it’s not enough to complete a given task at a lower cost, it’s about enhancing the process so that it’s more efficient, more consistent, and aligned with specific objectives. Toward that end, Select VoiceCom provides real-time performance reporting, allowing clients to monitor metrics and evaluate agent productivity.
Insurance industry outsourcing partners
Select VoiceCom has the manpower, infrastructure, and skills to help your business thrive. Our team works with:
- Life insurers
- Annuity insurers
- Insurance administrators
- Adjustor companies
- Health insurers
- Car insurers
- Title insurers
- Third-party administrators
- Property and casualty insurers
- Claims processing companies
Customer experience matters
The success of an insurance company is largely built around the quality of customer experience. From policy origination to claims settlement, every interaction matters. Customers want to communicate on their preferred channel at their convenience. Sometimes this means a live web chat, a phone call, or SMS.
Our call centre agents are available 24 hours a day, 365 days a year and provide multi-channel support. Agents can accommodate calls from various time zones, scheduling appointments, setting up new claims, processing policy renewals — all at a price you can afford.
Insurance companies outsourcing to improve efficiency
When you outsource your insurance back-office functions to Select VoiceCom, you are taking a strategic step toward optimising operational efficiencies. Insurance companies are gaining access to an expert team of employees with industry-specific skills, the latest software and technological infrastructure, and timely performance reports to track progress.
This business model removes the time and monetary commitment of hiring and training additional in-house staff and purchasing new equipment, as these valuable resources are already in place. With our insurance agency outsourcing services, your business can focus on front-line processes, and affordably scale up services according to market demand.
As a trusted outsourcing provider for the insurance industry, we understand that collaboration is crucial for a successful partnership. Our team works closely with each client to identify target milestones and the best strategies for achieving them.
Insurance outsourcing with Select VoiceCom
Contact us today to find out how Select VoiceCom’s insurance claim outsourcing can help your business accelerate growth and streamline operations. Our Philippines call centre is owned and managed by an Australian and American team that brings exceptional creativity and leadership skills. Tell us your project goals, and we can suggest customised solutions for cutting overhead costs and improving your bottom line.
Reach out to our state-of-the-art Cebu City office to request your free quote today!