Our Team
Select VoiceCom’s call center management team is composed of business executives hailing from different backgrounds.
By pooling our shared expertise in call centre services, information technology, and sales and marketing, we can provide comprehensive support to businesses of all sizes.
Leadership
Mark Shapiro
CEO
Mark spearheads the company’s progress as its CEO. His role entails making strategic decisions that propel the company toward success.
With a profound understanding of the BPO sector, Mark has leveraged his expertise to facilitate the growth of numerous businesses across various industries over the past 15 years.
Trevor Michael
President
Trevor, a trailblazer in contact center operations, showcases his innovative approach. He has acquired extensive knowledge in operational leadership through his diverse experience in start-ups, project management, and service and distribution environments.
As the president, Trevor’s primary focus lies in devising and supervising the successful execution of business strategies that deliver tangible value to clients.
Jermaine Arco
Chief Operations Officer
Jermaine, as the hands-on leader, is responsible for formulating enduring operational strategies, managing IT system maintenance and upgrades, and ensuring adherence to regulatory agency guidelines and standards.
He fosters campaign success by ensuring appropriate staffing levels and implementing transparent reporting and analytics practices.
Christy Ingalls
Director of Client Support
Christy, a seasoned professional in the contact center industry, boasts extensive expertise in IB/OB B2B/B2C sales and lead generation campaigns. Her role encompasses key responsibilities such as client onboarding, campaign launches, vendor management, and ongoing evaluation to drive continuous improvement in processes, performance, and quality.
With her wealth of experience, Christy plays a crucial role in optimising outcomes for clients and ensuring effective campaign management.
Bobby Matthews
Senior Vice President of Sales
With over 25 years of experience, Bobby has consistently cultivated success in sales, marketing, and operations across various consumer-centric companies.
His expansive leadership background encompasses product line management, overseeing large profit and loss (P&L) responsibilities, establishing strategic partnerships, and driving organisational development.
Bobby excels at fostering enduring relationships with clients and peers, working collaboratively to achieve innovative solutions.
Jeron Jaluag
Campaign Solutions Manager
Jeron actively participates in the identification of technological solutions, coordinates workforce projection and optimisation, and oversees client-specific service level agreements.
His primary focus is to ensure that the staff meets client requirements while also taking charge of campaign launches and monitoring the day-to-day progress of campaigns.
With his attention to detail and comprehensive approach, Jeron plays a vital role in driving operational efficiency and ensuring successful campaign execution.