Select VoiceCom is a trusted PCI Compliant call centre in the Philippines. There are tremendous financial and legal advantages to outsourcing your customer’s payment and credit card information for processing, transmission, and storage. Our highly trained agents are well-versed in the regulations and standards outlined by the Payment Card Industry Data Security Standard (PCI DSS) that are designed to protect the security of private cardholder data.
Given the increasing incidence of credit card fraud and identity theft, more businesses are using third-party providers – call centres that leverage the technology, training, and framework – to combat this risk and ensure the secure processing of consumer credit card data.
Select VoiceCom has state-of-the-art infrastructure and policies in place to eliminate data breaches and cyber hacks that can damage a company’s reputation and lead to steep penalties and fines.
What is PCI compliance?
Launched in 2006, the Payment Card Industry Data Security Standard (PCI DSS) is designed to ensure that all businesses and operations that accept, process, transmit, or store payment card information maintain a secure environment. Considered the payment card industry data security standard, PCI DSS is overseen by the major credit card companies, including Visa, MasterCard, Discover, American Express, and JCB.
Any company, regardless of size or location, that processes or stores any cardholder data is obligated to adhere to PCI compliance requirements.
The PCI Security Standards Council defines cardholder data as:
- The full primary account number
- Cardholder name
- Expiration date
- Service code
- Sensitive Authentication Data: CAV2, CVC2, CVV2, CID, PINs & PIN blocks
There are varying levels of PCI compliance, which are determined by the number of phone and e-commerce transactions performed by your company each year. PCI standards also apply to businesses that accept, store or transmit debit or pre-paid cards branded with MasterCard, American Express, Visa International, Discover, and JCB.
Why PCI compliance requirements matter
Select VoiceCom, located in Cebu City, Philippines, maintains the highest security standards for handling and processing private payment card data. We recognise the severe consequences incurred by data breaches which can take their toll on a company’s value, and result in regulatory fines, litigation, and diminished sales.
When customers realize their debit or credit card data has been compromised, they will take their business elsewhere and share their negative experiences online. In this era of social media, businesses can lose their credibility and trustworthiness in a short amount of time.
Some 60 percent of companies currently fail to meet PCI compliance requirements, making them vulnerable to data theft.
Penalties for non-compliance can be catastrophic for small businesses, considering the economic liabilities. Violations can result in fines ranging from $5,000 to $100,000 per month, depending on the cardholder brand. These penalties are often passed on from the bank to the merchant, and some will increase transaction fee rates or revoke your rights to process cards altogether.
Select VoiceCom has PCI certification
PCI DSS compliance isn’t a once-a-year exercise at Select VoiceCom – it is an ongoing process with regular vulnerability scans, analyses, updates, and training. Our PCI certification means that we adhere to all global security standards for account data protection.
Advanced technology and protocols maintain a secure environment at our Philippine call centre:
- Superior network security with additional firewalls in place
- Pause and resume technology masks the portion of call recording containing private account data
- Data is encrypted and stored in a manner outlined by the PCI Security Standards Council
- SecureCall software allows customers to enter account data directly into phone keypad
PCI Compliance Checklist
Has your company achieved PCI compliance? If so, you must meet these 12 requirements:
- Implement and maintain a firewall
- Safeguard stored account data
- Create unique passwords for employees with network access
- Develop policies and procedures that address information security
- Run regular screens on security systems
- Develop and enforce a strong security policy
- Restrict physical access to cardholder data
- Update anti-virus software on a regular basis
- Monitor access to cardholder data
- Encrypt cardholder data across public networks
- Maintain secure applications and systems
- Do not use vendor-supplied passwords
Our PCI Compliant call centre is sought out by small and medium-sized businesses across a range of industries, from manufacturing and retail to E-commerce and insurance. Protect your customers’ cardholder data, your reputation, and your future successes by working with Select VoiceCom.
