Choosing the right BPO partner for your outsourcing needs is critical for your company’s success and growth.
The fact that they act as an extension of your company and become an integral part of your business is all the more reason for you to be absolutely sure that the BPO company you will be working with is a perfect fit.
But with an astonishing total number of 851 registered BPO companies in the Philippines as of June 2018, as reported by the Philippine Statistics Authority, how does one choose?
Characteristics of an Ideal BPO Company
To determine whether a BPO company is ideal or not, ask yourself the following questions:
1) How many years are they in the industry?
There is a saying that goes “practice makes perfect”. And in the BPO industry, this saying definitely has weight. The longer a company has been in service, the more experience they have. And the more experience they have, the better they are at understanding what your needs are and how to meet them.
2) What types of services do they offer?
The more services a BPO company has to offer, the more it is versatile. Even if for the moment you may only need, for example, chat and email support services, as your company expands and grows, the company will be able to support your growth and scale your business.
You will also be able to save on costs for bundle servicing. You won’t need to pay so much for two or three services together as they can offer you a package price.
3) Do they make sound proposals?
The BPO company you choose must share and appreciate what your organization stands for and your identity. Enough so, that it can articulate the business strategy in delivering your services, measure results and formulate doable action plans in resolving issues so that you know what you are paying for.
It is a bonus if your BPO partner has accreditation in specific areas such as project management and quality control.
4) What technology do they use?
One of the reasons why companies outsource is getting access to state of the art technology and infrastructure without needing to invest in them. So it is vital that your BPO company makes use of one to ensure that your outsourced business tasks are fulfilled effectively and on time.
5) Is the Price Right?
Perhaps the most significant driving factor for companies to outsource is the fact that they enjoy substantial savings. So naturally, your potential BPO partner must be able to give you value for your money.
Before you seal the deal, take into careful consideration the package being offered, the services that come with it and the terms and conditions that go along with it.
6) How do they choose their workforce and what do they look like?
As they say, people are the biggest asset and the driving force of a company.
The success of your partner BPO company (and yours) rests mainly on their workforce. It is crucial that you understand their recruitment process – how they choose their candidates, the qualifications and respective backgrounds of said candidates, the training programs they have in place in preparing them and developing them further.
You would particularly want to know how many dedicated team members will work for your account to determine who will deliver faster turnarounds and best results.
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You can rely on our team of experienced Philippine call center and BPO managers, trainers and HR professionals to provide you with exceptional service that is both affordable and flexible.
We offer both inbound and outbound customer support, tech support or help desk support, and business support services.
To find out more, call us today!