By definition, a contract is a written or a spoken agreement, especially one concerning employment, sales, or tenancy, that is intended to be enforceable by law between two or more content parties. Many companies now choose to outsource their contract processing to remain efficient and competitive.
The population of the BPO companies in the Philippines have been on a constant rise.
Choosing the right call center to do your contract processing is important since the performance of BPOs can bring significant contributions to the overall success of your company.
In deciding to choose your service provider, it is important to determine the following:
- Types of contracts they have been processing
- Total number of years of experience doing contract processing
- Qualification and educational background of staff
- Pricing wise, Is a flat fee charged per file? Or do they offer discounts on bulk volume?
- Who takes care of shipping and mailing charges?
- Will a dedicated processor be assigned or an entire team?
- Maximum amount of file they can process
- Turnaround time per file
Only when you get satisfactory answers to the guidelines should you jump in and start outsourcing your business’ contract processing.
One of the most complex contracts to process and understand are mortgage loans. Outsourcing this particular aspect of your business to a reliable call center in the Philippines will bring you numerous benefits. Some of which are listed below.
Seasoned Loan Officer
When you work with a BPO company, you have highly trained and qualified individuals working for you. And when you have competent professionals supporting your business, you are guaranteed stability and security.
Greater Work Volume
Since you have a team of experts at hand, tasks are accomplished in a more efficient and timely manner. And with the increase in your work efficiency comes bigger returns.
Reduction of Overhead Expenses
You will have instant access to a team of highly qualified personnel without the added expense of recruitment processing, training and paying a salary plus benefits. A big chunk of mortgage companies budget is allocated to recruitment. Hiring a team of experienced loan officers to work on a contract, especially during peak periods, is very costly. This gets crossed off your list when you have a BPO company working for you.
Reduction in Operational Expenses
Outsourcing means off-site processing. And off-site processing means reduced phone calls and less usage of office resources. Not only that, this leaves room for your in-house loan officers and brokers to focus on more relevant aspects such as sales and marketing and customer service.
We can help you with your contract processing needs…
Select VoiceCom’s state of the art business facility operates in AsiaTown IT Park in Cebu City, Philippines. We are an Australian and US owned and managed company offering you our expert services in customer service, training, and technology.
Our team of highly skilled, dedicated professionals is always ready to provide you with high-quality service that is flexible and easy on your budget. We will work with you to customize an outsourcing solution according to your needs.
Contact us today at firstname.lastname@example.org or 1-888-700-9555 to discuss your contract processing needs as well as additional services available for you – with no obligation, free of charge.