With the constant upgrades and enhancements to software programs, business organizations struggle to keep up to stay competitive and relevant. The update does not only apply to the technology they use but also to the service they provide.
That is why, nowadays, organizations appreciate and understand the value of providing prompt and in-depth training to their staff to ensure they are equipped and ready at all times to serve customers efficiently. Companies have, since then, been looking for ways and means to save on training costs.
With our affinity for the Western culture, language skills, high empathy, and customer-centric values, the Philippines continue to hold the number one spot as the Call Center Capital of the World. Because of this, organizations remained confident and assured in their outsourced tech support to the Philippines.
Outsourcing Computer Software Training
Here is a list of reasons as to why you should outsource your computer software training:
Talents in BPO companies possess skills particular to specific fields like IT, pharmacology and medicine, psychology, etc.- and they are experts at it.
So why spend unnecessarily on maintaining IT trainers in your company when you can choose to outsource your training needs to experts and pay just a fraction of the cost?
With training techniques evolving, companies are looking to depart from the traditional classroom training setting. Outsourcing computer software training brings a new perspective and a fresh approach to learning.
With training, not an everyday occurrence, there is no need having an in-house IT trainer/team. When you outsource, you can send your staff for training only when it is necessary. So why employ in-house training staff on your payroll, when you have the option to pay for online computer training, on demand, when you need it?
Speed to Market
When software and technology undergo enhancements, companies who value the importance of keeping up with the latest, need their staff onboard with it – fast! The right BPO company guarantees to market your new products and services – now!.
Competitive Labor Cost
Living costs and expenditure in the Philippines is significantly lower compared to countries like Australia and the U.S.A. You are not only guaranteed expert tech support agents, but you also enjoy substantial cost savings due to affordable talent pay.
Increase in Bottomline
With experts at your helm supporting your business operations, such as payroll, HR services, training, your productivity increases which in turn increases your bottom line. This is backed up by a study done by IBM in 2010 which showed that organizations who outsource, continue to outperform their competitors in key financial aspects such as general and administrative expenses, sales, operating income and return on assets.
Select Voicecom is your software training call center partner in the Philippines. We provide excellent support and top-notch software training to both small and mid-sized companies at highly competitive and flexible rates. Our software trainers are the best in what they do with relevant experience working for reputable technology firms. Our training approach is thoroughly documented and can be customized to adapt to your company culture.
Like to find out more? Contact us today!