It is important to work hard, but it is also important to work smart. Hitting the monthly quota, elevating the standards for quality customer service, increasing customer retention rates are but a few of the targets that need to be achieved. But practically speaking, large-scale tasks are easier to achieve once they are gradually accomplished and strategically performed.
One tool that you can use in creating a framework for efficiently and effectively carrying out your goals is by utilizing the S.M.A.R.T Criteria as formulated by Doran, Miller and Cunningham (1981):
Rather than focusing your vision on the whole board, you can throw your darts on specific points of the board. For example, if your goal is to enhance customer service, there are several ways of going about this. Customer service is a cluster of many different sub-points. You can start by setting out to hone the agents’ communication skills through proper articulation, pleasant tone of voice and a humble approach to customer’s concerns.
Conceptualizing your goals is crucial but there must be a certain standard of measurement to quantify your progress. How do you get a gauge of your performance when dealing with customers? You can measure your monthly customer satisfaction rate by keeping count of customer repurchase behavior. The use of numbers is a great way to objectify your performance rather than simply describing them.
How do you attain your target? You should identify the necessary measures that are needed to take. Is your team equipped? Do they know the product they are selling? If you want to attain a goal, you should put your skills, knowledge and abilities into consideration.
How willing and invested are you in securing your goals that sound far-fetched? Lapses in skills, abilities and finances are constraints but planning a set of realistic objectives first can eventually reduce those gaps. While thinking big appears to be promising, slowly taking it step by step and continuously being equipped can resolve the dilemma of improbability.
A time-frame is important if you want to keep tabs of your performance. This helps in keeping your goals in order. Never rule out the need for a deadline. Having a set of goals that are time-bound can prevent the tendency of postponing work and can sustain the commitment of finishing the tasks.
Although getting the job done is of utmost importance, you can be wise enough in structuring your plans using an effective criteria. With the proper tools that can guide you in decision-making, there’s a high likelihood of productive output. Do you need help in establishing a framework to improve performance? We’d be more than willing to help you in that aspect. Just contact our team and we’ll provide you with the services you need.
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