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The Definitive Guide to Choosing the Best Country in Asia for Outsourcing

December 1, 2020 by Mark

Call centre agents working on their work laptops while seated across each other on a shared work desk.

Here’s your guide to everything about outsourcing in Asia.

Filed Under: Blog, Business Process Outsourcing Tagged With: Business Process Outsourcing, business process outsourcing asia

Outsourcing Customer Support to the Philippines: Guide, Trends, and Facts

September 23, 2020 by Mark

Call centre agents in the Philippines

Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]

Filed Under: Business Process Outsourcing, Customer Support Tagged With: Business Process Outsourcing, Customer Support

Benefits of Outsourcing your Data Entry Services

August 18, 2020 by Jimmy Rodela

Data Entry Services

Data entry is an essential function in running a business organization. Data can come in different types and forms and therefore needs to be managed properly as data quality and accuracy contributes greatly to a company’s success. However, doing data management as well as other business functions all at the same time can be a […]

Filed Under: Business Process Outsourcing Tagged With: BPO in the Philippines, Business Process Outsourcing, Business Processing Outsourcing Call Center Philippines, Call Center in the Philippines, Outsource Data Entry Services

The Lowdown on Outsourcing – Fact vs. Fiction

February 21, 2019 by Jimmy Rodela

Lowdown on Outsourcing

Outsourcing — a word no longer as foreign of a concept as it used to be. In a country wrought with call centers, where most young professionals go to work at night, every Filipino household is familiar with the concept of outsourcing and how it is contributing significantly to the country’s economy. We understand that […]

Filed Under: Business Process Outsourcing Tagged With: Best BPO in the Philippines, BPO in the Philippines, BPO Outsourcing, BPO Services, Business Process Outsourcing

BPO Companies and SLAs

February 14, 2019 by Jimmy Rodela

SLA

Whenever you hear the word outsourcing, the words BPO, KPI and SLA will also probably cross your mind. BPO (which means Business Process Outsourcing), is an increasingly popular business practice wherein a company engages the services of another to perform business functions, necessary for them to achieve efficiency and productivity. The agreement entered into by […]

Filed Under: Business Process Outsourcing Tagged With: BPO, BPO Companies, Business Process Outsourcing, Business Process Outsourcing Call Center, Service Level Agreement, SLA

Changes to the BPO Landscape

January 31, 2019 by Jimmy Rodela

BPO Trends

What a huge difference a few years make. Not too long ago, we witnessed the start of the Business Process Outsourcing industry. It is currently the largest and fastest growing industry bringing in billions of dollars in revenue by supporting most businesses globally. In the Philippines, the earnings from BPO services in 2017 amounted to […]

Filed Under: Business Process Outsourcing Tagged With: BPO, BPO in the Philippines, BPO Landscape, Business Process Outsourcing, Business Process Outsourcing in the Philippines

The Common Tasks Outsourced to Business Process Outsourcing Companies

December 20, 2018 by Jimmy Rodela

Business Process Outsourcing Companies

When it comes to the top choice countries for business process outsourcing, the Philippines has almost always been the first choice. We take up 16 to 18 percent of the total outsourced services globally,not only making us the largest contact center market in the world but also earning us the nickname “Call Center Capital of […]

Filed Under: Business Process Outsourcing Tagged With: BPO Companies, BPO in the Philippines, BPO Services, BPO Services in the Philippines, Business Process Outsourcing

Outsourcing your Email and Chat Services – It’s the Way to Go

August 23, 2018 by Jimmy Rodela

Email & Chat Support

Are you thinking of ways to improve your customer satisfaction rating as well as your sales? If you answered with a “yes,” then now is the time to consider outsourcing your email and chat support services to our BPO call center in the Philippines! The emergence of the world wide web and the internet has […]

Filed Under: Business Process Outsourcing Tagged With: BPO Call Center, BPO Call Center Philippines, Business Process Outsourcing, Call Center Philippines, Chat Support, Email Support

5 Ways Outsourcing Data Entry Can Benefit Your Business

August 16, 2018 by Jimmy Rodela

Outsourcing Data Entry

Data entry is arguably one of the most strenuous jobs in any business. Even so, this task remains essential for organized and smooth-flowing business operations. Not all data can be passed on to a third-party service provider since some may be too sensitive or can only be handled by specialists from the company. Also, data […]

Filed Under: Business Process Outsourcing Tagged With: BPO Call Center, BPO Companies, Business Process Outsourcing, Call Center Philippines, Outsourcing Data Entry

Why Customer Service is Essential to an Organization

August 14, 2018 by Jimmy Rodela

Customer Service

Behind every established and successful company are loyal customers. When loyal customers are asked what keeps them coming back, they always respond by saying that they were well cared for and they always get great customer service from the company. New businesses, most of the time, get too caught up with the daily routine of […]

Filed Under: Business Process Outsourcing Tagged With: BPO Call Center Philippines, BPO Philippines, Business Process Outsourcing, Call Center Philippines, customer service

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