Here’s your guide to everything about outsourcing in Asia.
Outsourcing Customer Support to the Philippines: Guide, Trends, and Facts
Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]
Benefits of Outsourcing your Data Entry Services
Data entry is an essential function in running a business organization. Data can come in different types and forms and therefore needs to be managed properly as data quality and accuracy contributes greatly to a company’s success. However, doing data management as well as other business functions all at the same time can be a […]
The Lowdown on Outsourcing – Fact vs. Fiction
Outsourcing — a word no longer as foreign of a concept as it used to be. In a country wrought with call centers, where most young professionals go to work at night, every Filipino household is familiar with the concept of outsourcing and how it is contributing significantly to the country’s economy. We understand that […]
BPO Companies and SLAs
Whenever you hear the word outsourcing, the words BPO, KPI and SLA will also probably cross your mind. BPO (which means Business Process Outsourcing), is an increasingly popular business practice wherein a company engages the services of another to perform business functions, necessary for them to achieve efficiency and productivity. The agreement entered into by […]
Changes to the BPO Landscape
What a huge difference a few years make. Not too long ago, we witnessed the start of the Business Process Outsourcing industry. It is currently the largest and fastest growing industry bringing in billions of dollars in revenue by supporting most businesses globally. In the Philippines, the earnings from BPO services in 2017 amounted to […]
The Common Tasks Outsourced to Business Process Outsourcing Companies
When it comes to the top choice countries for business process outsourcing, the Philippines has almost always been the first choice. We take up 16 to 18 percent of the total outsourced services globally,not only making us the largest contact center market in the world but also earning us the nickname “Call Center Capital of […]
Outsourcing your Email and Chat Services – It’s the Way to Go
Are you thinking of ways to improve your customer satisfaction rating as well as your sales? If you answered with a “yes,” then now is the time to consider outsourcing your email and chat support services to our BPO call center in the Philippines! The emergence of the world wide web and the internet has […]
5 Ways Outsourcing Data Entry Can Benefit Your Business
Data entry is arguably one of the most strenuous jobs in any business. Even so, this task remains essential for organized and smooth-flowing business operations. Not all data can be passed on to a third-party service provider since some may be too sensitive or can only be handled by specialists from the company. Also, data […]
Why Customer Service is Essential to an Organization
Behind every established and successful company are loyal customers. When loyal customers are asked what keeps them coming back, they always respond by saying that they were well cared for and they always get great customer service from the company. New businesses, most of the time, get too caught up with the daily routine of […]
