Tips on How To Turn Your Customers into Brand Advocates

Brand Advocate

As everybody in the call center industry knows by now, it’s 6-7 times more expensive to acquire new customers than to market to current ones. Current customers, after all, sustain your business in more ways than one. And if you want a better return on your investment, it’s imperative that you prioritize customer loyalty above […]

Why Empathy Statements can Improve the Overall Quality of Your Customer Service

Empathy Statement

Being an effective customer service professional requires an extensive skill set. Patience, product knowledge, communication skills — all these are key traits that give the quality of your customer service a big boost. But above all else, a customer service professional needs to have empathy. If that statement has prompted you to raise your eyebrow […]

Improving Issue Resolution Rate of Your Technical Support Team

Technical Support Team

The members of your technical support team in your call center company require a different set of skills than that of customer service agents. For one, each member is expected to be an expert on specific technology or device, to have the ability to be on top of many daunting technical issues, and most importantly, […]

Managing Your Outbound Sales Team like a Pro

Outbound Sales Team

Managing an outbound sales team is fraught with challenges. If the tasks involved are not handled with care, the company’s bottom line is bound to suffer. It already goes without saying that a strong outbound sales team will help the company grow while a weak team is likely to waste time and resources. Do you […]

4 Surefire Ways to Motivate Your Call Center Agents to Bring Your Business to the Next Level

Call Center Agents

If you want your business to thrive, it’s imperative that you take the necessary steps to motivate your call center workforce. The same applies to any industry, but it’s, even more, the case when the staff in question has to take or make calls a day in and day out. Here’s the thing: call center […]

Call Center Tracking: Why BPOs Should Track Their Results

call-center-tracking

Call monitoring and call scoring are excellent practices call center managers can use to increase quality control. These methods are useful because of the qualitative and quantitative results that prove valuable to optimal practices in call centers. If you own a small business with a call center and are unsure about tracking results, the following […]

Four Reasons Why You Need the Blended Cloud CRM

blended-cloud-crm

A blended cloud CRM is an excellent solution to increase flexibility to inbound and outbound work groups for your business. Also known as a blended call cente, a blended cloud CRM combines telephony, automated call dialling, and inbound and outbound operation of your call cente. A blended cloud CRM is one of the most efficient […]

Making Your Quarterly Sales Review? These Questions Might Help

quarterly-sales-review

Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance and identify its many successes and misses. The process is useful in giving you the information necessary to aid your business in reprioritizing the challenges and opportunities it faces and helps you to create a plan to […]

How to Provide Feedback to Your Sales Agents Without Irritating Them

salesagent

Providing constructive feedback to your sales agents is vital towards their success within your company. That is why, regardless of how many times you give them feedback, you need to make sure that the message is delivered in a constructive way. Otherwise, you’d only irritate them which can easily lead to the decline of their […]

5 Clever Ways to Establish Your Sales Goals

salesgoals

When it comes to setting sales goals for your team, the message can sometimes get monotonous.  When this happens, your team could be tuning you out, which will cause them to lose motivation over time.  Lost motivation will result in suboptimal performance.  The best and smart way to avoid this is to mix up your […]