5 Quick Cures to Poor Performance in Your Call Center Company

Call Center Company

When your call center company is performing poorly, you will face a host of issues. For instance, you will be challenged to come up with ways to improve their performance. You might also be facing with call-outs from your clients or your customers as the quality of service your business is providing deteriorates correspondingly.    […]

Tricks in Managing Your Call Center Attrition

Call Center Attrition

Employee attrition is quite common in the call center industry. When you’re on the receiving end of customer complaints about hours on end, the job has a way of taking its toll on you. Of course, this is just a worst-case scenario. Being a call center agent has its share of challenges, but not many […]

Latest BPO Trends that You Need to Know

Latest BPO Trends

Today’s customers are very different from the ones in previous decades. They are more empowered, connected, and informed about the products that they buy and possess. Hence, their taste and needs have changed significantly, shaping the way they demand from companies that they choose to patronize. Therefore, the challenge for BPO companies is to only […]

How to Grow Brand Loyalty Through Customer Support

Brand Loyalty

Your customers can get easily enticed with great products and services particularly when they are smartly packaged and marketed. However, what will make them stay loyal to your brand is when they receive consistently excellent customer support. When you have fans of your company, you get free advertising from their referral to their friends and […]

How Customer Service Can Improve Customer Loyalty

Customer Loyalty

There are no two ways about it: if you want your company to be successful for the long term, you have to put customer service at the forefront of your business efforts. For one, numerous studies show that when it comes to running a business, customer service takes precedence over everything else. Why? Because it […]

The Do’s And Don’ts of Setting Quotas for Your Technical Support Team

Technical Support Team

Setting performance quotas is a tightrope balance between business objectives and capabilities of your technical support team. For one thing, the quotas such as successfully upselling a device to a customer are tied to your profitability. If you have your way, you would want to set them up as high as you can. However, you […]

How to be an Effective Appointment Setter

Appointment Setter

Appointment setting campaigns play an integral part in a business’s marketing efforts. If you don’t have an optimized methodology in place, your ROI is bound to take a big hit. As a business owner, it’s in your best interests to ensure that a big chunk of your leads is converted into active clients. For that […]

4 Strategies Your Customer Support Team Can Use to Please Their Callers

Customer Support Team

There are no two ways about it: a company’s customer support team can make or break a business. Your customer service team serves as the frontline that establishes, builds, and maintains a relationship with clients. When a relationship with clients is non-existent, there can be no business. By the same measure, it’s crucial for a […]

4 Tips to Keep Agents from Cheating the Call Center Workflows

Call Center Workflows

Your call center workflows are the scaffolding upon which your organization is built. For one thing, they make up your entire operation as they cover everything from the call flow to the processes. They are created to produce consistency, drive productivity, and cultivate efficiency in delivering quality customer service. In addition, they are the templates […]