Incentives are a great way to motivate and reward employees. Outbound calls, tech support and customer service accounts are the bread and butter of Philippine call centre operations. The quality talent of local call centre agents is one of the reason why the country is considered as a reputable outsourcing destination. The goal of inbound […]
5 Tips to Improve Your Agent’s Communication Skills
A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer experience and interaction to callers. Inbound and outbound call centres in the Philippines are known for top quality agents. The most important qualification when hiring agents is their ability to speak and understand the English language. It is […]
Better Productivity and Workplace for Call Centre Agents
Attrition is very common in the Philippine call centre industry. Hiring, training and replacing agents in a short period of time accumulates more expenses. Poor agent retention can also affect production and call quality. Call centre agents that are happy with their jobs are less likely to resign. Looking after the well being of an […]
5 Tips to Improving Agent Listening and Communication Skills
Careful assessment and listening is essential in every customer service department. Successful calls are the result of an agent’s effective communication and listening skills. When Philippine call centre representatives possess these skills, customers become comfortable and will feel important. Excellent listening and communication skills are highly practiced and encouraged among inbound and outbound call centre […]
The Top 5 Mistakes that a Call Centre Agent Makes
Good etiquette is very important especially when talking to someone on the phone. The proper use of etiquette is more than just good manners, it is the first step to delivering excellent customer service. Philippine call centres not only train their agents useful English and product skills but with courtesy as well. It is common […]
Applying Filipino Values in the Call Centre
Philippine call centres provide customer service with a recognizable quality because of the Filipino workforce that upholds work ethics and values. With call centre agents demonstrating these attributes, customers are assured with unparalleled competence and expertise adapted from a moral culture code. The Philippine culture is comprised of values that signifies a sense of communistic […]
Phililippine Call Centre Client Retention
A 1-800 number usually redirects their customers to a representative working in a Philippine call centre. Customers who seek assistance through these channels expect only one thing – excellent customer service. Customers want their issues resolved in minutes and by only one person. If they wanted to find answers themselves, customers would’ve gone to a […]
Handling Call Issues in a Philippine Call Centre
Call Centres in the Philippines are considered efficient and effective if they strive for excellent customer service. The customer service strategy will succeed if its planning and implementation is done correctly. Philippine call centres follow strict guidelines to carry out the best strategies to fit the customers needs. Guided Information Customer service representatives provide customers […]
Implementing Customer Service
Customer service in an actual store and a Philippine call centre do not have that much of a difference. From the minute customers come in the establishment or hear the call centre agent’s voice or chat response, they are expecting to receive the service they need until their inquiry gets resolved. The expectations of customers […]
Reasons to Invest in Customer Service
The best investment you can do for your company is by investing in customer experience. The Philippine call centre industry is the best example that follows this philosophy by heart. This led them to be Asia’s leading outsourcing voice-based provider of customer service. Customer service is the most overlooked aspect of many businesses as they […]
