Careful assessment and listening is essential in every customer service department. Successful calls are the result of an agent’s effective communication and listening skills. When Philippine call centre representatives possess these skills, customers become comfortable and will feel important. Excellent listening and communication skills are highly practiced and encouraged among inbound and outbound call centre […]
3 Questions That You Need To Ask Before Hiring A Contact Centre
Hiring a contact centre is essential for a brand’s increased customer service satisfactory rate. Everyday, thousands of call centre outsourcing companies post their services and claim to be the best. With the high number of these advertisements everywhere, it can be challenging to choose which among them can deliver. Hiring the right BPO can add so […]
Applying Filipino Values in the Call Centre
Philippine call centres provide customer service with a recognizable quality because of the Filipino workforce that upholds work ethics and values. With call centre agents demonstrating these attributes, customers are assured with unparalleled competence and expertise adapted from a moral culture code. The Philippine culture is comprised of values that signifies a sense of communistic […]
Phililippine Call Centre Client Retention
A 1-800 number usually redirects their customers to a representative working in a Philippine call centre. Customers who seek assistance through these channels expect only one thing – excellent customer service. Customers want their issues resolved in minutes and by only one person. If they wanted to find answers themselves, customers would’ve gone to a […]
How to Increase Sales for the Year 2014
If you want to boost sales and customer service ratings this 2014, hiring a call centre outsourcing team is a wise choice you can do for your business. Call centre outsourcing companies are able to provide services that can help with your business solutions. Voice calls alongside other types of communication channels can boost your […]
The Importance of Customer Experience
The most important foundation of all businesses are its customers. What would a company be without them? Customer experience has become the basis of whether a customer will be returning or not. It is not easy to find new customers and all the more replace the ones who will no longer be returning. Does your […]
Quality Customer Service Within Reach
Larger business names will always have the edge among its smaller competitors. For one thing, these businesses have bigger budgets, widespread marketing strategies, solid customer base and more resources. However, it all sums up to who gives the better customer service and experience – regardless of company size. The capacity of your call centre does […]
What to Expect when Outsourcing Call Centre Work
Providing efficient and reliable customer service is a problem for most companies, that is why they turn to customer service outsourcing. But is it a guarantee that Philippine call centres are able to handle the accounts and meet the customers expectations? Customer service is the first thing that customers experience before they get hold of […]
SVC Call Centre Corporate Video
If you consider outsourcing your back office and call centre to the Philippines, let Select VoiceCom be your trusted and reliable partner. Do you plan to outsource but don’t know where to start? Download this FREE outsourcing checklist and know all the things that you should be getting from a call centre.
BPO Employees Unite to Help Haiyan Victims
A destructive typhoon struck the Philippine Islands last week. Haiyan was the strongest storm recorded in history. It claimed thousands of lives and properties. Work, school and even Philippine call centre operations had to be halted since the affected areas were severely damaged and impassable. It has been 3 days since the tragedy – people […]
