It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
Delivering great customer service should be your top priority when you’re making business decisions in your call center. After all, statistics show that keeping customers happy is the key differentiator in running a successful business. In that same vein, you’d be doing your call center business a big favor by paying attention to all statistics […]
Cloud computing has had a tremendous impact on multiple industries for the past several years, even more so on call centers. Taking into account the range of advantages enjoyed by cloud-based call centers, it’s to be expected. The best part about this trend is that it not only benefits contact centers, it also makes life […]
Your customers can get easily enticed with great products and services particularly when they are smartly packaged and marketed. However, what will make them stay loyal to your brand is when they receive consistently excellent customer support. When you have fans of your company, you get free advertising from their referral to their friends and […]
Dealing with frustrated customers over the phone day in and day out can be unpleasant and emotionally-taxing to many call center agents. Even so, a call center organization should make it a point to remind its employees to treat irate customers with patience and courtesy. Why? Because the company stands to lose a significant amount […]
Because call center agents represent business entities, it is crucial for them to act with unparalleled professionalism. They need to be courteous, empathetic, and they should always be willing to help their callers every.single.time. (And that’s just half of it, by the way.) With how the call center industry has no shortage of career advancement […]
Call monitoring and call scoring are excellent practices call center managers can use to increase quality control. These methods are useful because of the qualitative and quantitative results that prove valuable to optimal practices in call centers. If you own a small business with a call center and are unsure about tracking results, the following […]
Maintaining healthy relationships with clients is necessary for any businesses to grow. Startups nowadays are starting to integrate customer relationship management (CRM) software into their operations to achieve efficient communication. Choosing the best CRM requires small businesses to consider the following factors. 1. Reasonable price model CRM software has different features hence they vary in […]
Giving a plaque of appreciation may be the traditional way of rewarding a top – performing employee. Well, that’s so in the past now. There are other ways to celebrate and appreciate your team’s hard work, and motivate them to continue producing great results. Organize a team pizza/karaoke party A day or a night of eating […]