It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy.
Developing a customer experience strategy will help you boost customer satisfaction, promote loyalty, and increase sales.
Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity. If you plan to offshore a critical business function such as customer support, you’ll need to […]
Even though your brand is well-established, you can expect your customers to switch to your competitors if they feel that you’ve mistreated them. It doesn’t matter how good your products are, the moment your customers sense that you’re just milking them — and that all you’re really after is their money — the’y won’t think […]
Customer expectations are at an all-time high in our increasingly connected world. Unlike before, the majority of customers expect businesses to provide the customer service round the clock. It’s not an unreasonable request. After all, customers may face issues with a product or service at any time of the day. If a business has the […]
Providing excellent customer support is of paramount importance when running a successful business. Every businessman knows this. And you should, too. The truth is in the pudding: according to a consumer impact report, 89% of consumers defer to a competitor due to poor customer service. Your brand may boast the best product or the most […]
If you want your customer service to soar, you need to pay attention to metrics. Speaking of metrics as relating to customer service, it will be worth your while to consider the following: Acquiring a new customer costs, on average, five times as much as retaining an existing one 80% of future profits come from […]
Live chat has been around for quite some time, first as a means for personal correspondence and lately as a way for businesses to assist and engage their customers. As customer expectations continue to change and become more omnichannel friendly, it comes as no surprise that more and more businesses are benefiting from using […]
Do you take pride and delight in providing consistent customer-centric service to your clients? If your answer is yes, then you have to “walk the talk” by providing them with uninterrupted after-hours support. When you’re able to prove to customers that they can rely on your service at any time of the day, you’re sending […]
One of the best strategies that a business can employ to generate leads is telemarketing. That’s a fact that we are reminded of everyday when we send our clients their daily reports, where we detail the number of leads that we’ve acquired for them through the lead generation campaigns that we ran. While the whole […]