When it comes to the top choice countries for business process outsourcing, the Philippines has almost always been the first choice.
We take up 16 to 18 percent of the total outsourced services globally,not only making us the largest contact center market in the world but also earning us the nickname “Call Center Capital of the World”.
Why Companies Outsource to the Philippines
Despite the Philippines being a tiny spec in the global map, companies choose to outsource their back-office tasks to us because of the following factors:
* Large pool of highly-educated Filipinos
* High English literacy rate
* Natural disposition for hardwork, hospitality, and humility
* Compatibility with the Western Culture
* Flexibility and Adaptability to different work standard, culture, and lifestyle
* We do quality work at budget-friendly costs.
Reasons for Outsourcing
With the advances and the convenience of technology, starting one’s own business is now easy.
And thanks to outsourcing, companies of all sizes, get the adequate support they need from BPO companies to streamline their operations.
The common reasons why companies choose to outsource are as follows:
*Products and Services made available at attractive rates
*Allows more time to focus on core business
*Greater access to world-class knowledge, expertise, and technology
*Lowers down unemployment rate
Commonly Outsourced BPO services in the Philippines
BPO services can be categorized into two:
Horizontal BPO which refers to services that are function-specific across different business types such as Human Resources (HR) and IT.
Vertical BPO which refers to services that are industry-specific such as Finance and Healthcare.
To further break this down, here are the types of business processes commonly outsourced to the Philippines:
1) Call Center Services
This is the number one outsourced service and can come as both voice and non-voice as well as inbound or outbound. Services include telemarketing, sales, technical support, and customer support.
2) Data Entry Services
Probably the second most outsourced service support to the Philippines. This has a lot to do with encoding and documentation. Services can range from filling and processing of forms, data capture and compilation, updating online catalogs and creating database.
3) HR Services
General HR support includes recruitment functions such as finding and screening job talent; Employee management such as new hire onboarding and training; Payroll services such as compensation and benefits management.
4) Information Technology (IT) Services
This covers a wide range of services such as help desk support, network and server administration, software development and data center management
5) Financial & Accounting Services
Services range from accounting & bookkeeping, account payables and receivables management, tax preparation and reporting, financial analysis up to auditing and reporting.
6) Procurement Services
Service revolves mostly on transaction processing support, supplier selection, assessment.
It also includes management of purchasing costs, supplier relationships, and other purchasing requirements.
Select Voicecom is your professional call center services for tech and customer support services in the Philippines. We can support your business functions such as data entry, data mining, forms processing, e-filing, claims submission, contract processing.
If you are interested to know more, contact us today! We’d be happy to give you a non-obligatory quote!