With the ease, convenience, and productivity that technology brings, we can’t imagine running our businesses without it.
Take for example online payment platforms such as Paypal. It enables businesses and individuals to make and accept payments through an online portal without having to reveal any financial details.
The ease and security it brings to its users pave the way for many small and medium sized enterprises to gain wider reach and a broader audience. An online retailer’s item can literally be purchased by someone who is halfway across the globe but pay for it instantly with just a few taps of the. fingers.
Thanks to technology, you can now shop for clothes in the convenience of your home, at midnight, in your pajamas!
When systems fail…
We are enjoying this convenience so much that whenever systems crash, we become disappointed and sometimes, cross.
Such experience creates a negative impression on customers. Companies adopt service recovery measures to turn that unpleasant experience around and win them back.
Providing technical support is a surefire way of keeping your customers happy and, maintaining their loyalty. And outsourcing your IT support services to the Philippines is the wisest investment you can make.
We offer a wide range of business packages on troubleshooting support and help desk services to choose from. Our expert agents are highly qualified – poised in delivering extraordinary customer service.
By outsourcing your computer troubleshooting needs to us, we guarantee you:
- Customized technical support
- Highly trained technicians
- Round-the-clock agents available for support
- Secure, multi-channel platforms
- Big savings
- Prompt solutions aimed to bring delight to your customers
What is Troubleshooting?
Technopedia defines troubleshooting as the process of scanning, identifying, diagnosing and resolving problems, errors, and bugs in software. It’s a systematic process that aims to filter out and address issues and restore the software to normal operation.
Not all organizations have the resources to maintain an in-house IT team. No matter the size of your organization, we can help you fulfill your technical support needs at a fraction of a cost!
How is Troubleshooting carried out?
Troubleshooting undergoes two major stages which can be divided as follows:
This is the information collection stage where you will try to determine the issue. It includes conducting thorough research by checking other resources and applying the right diagnostics. This is also the stage when often, you try to do quick fixes.
Once you have clearly identified the issue, you will then create a plan of action to get the system back up and running. This includes repairing or replacing any faulty item and testing the product thoroughly to make sure the repair was done correctly.
With the constant enhancements done to software programs, operating systems, and computer hardware, updates are periodically carried out. And when the update is not done correctly, troubleshooting your hardware or software happens.
When an unresponsive keyboard or a laptop doesn’t power on, you can try troubleshooting your hardware.
If the issue is about your operating system, then you will need to troubleshoot your software. Software troubleshooting can happen when a newly installed program is not running correctly; Most of the time, it is merely an issue of software compatibility or virus and malware.
Whatever the scenario may be, computer troubleshooting can be an intricate process because there are many factors at play and there is no one straight-up solution to an issue. The success of troubleshooting depends largely on the expertise, knowledge, as well as the communication skills of the technical support agent.
Is your company looking for an affordable option of providing IT support needs to your customers?
Not sure if you want this partnership with a BPO company long term?
If your answer to the two questions is yes, then Select Voicecom might just be the partner you are looking for!
We bring you our unparalleled expertise in training, customer service, and technology with scalable business plans to suit your needs. Want to find out more? Contact us today for your free, non-obligatory, quote.