Outsourcing — a word no longer as foreign of a concept as it used to be.
In a country wrought with call centers, where most young professionals go to work at night, every Filipino household is familiar with the concept of outsourcing and how it is contributing significantly to the country’s economy.
We understand that outsourcing involves foreign organizations and entities hiring outside companies to handle some of their business tasks or create goods that were otherwise done locally, in their own country.
We see it as a healthy employer-employee relationship and a win-win situation for both parties since the employee enjoys attractive remuneration packages while the employer is getting the best quality service for his money.
Popular Misconceptions of Outsourcing
There is more to outsourcing than meets the eye. Though it would seem that the advantages of outsourcing far outweigh the negative aspects and that more and more companies are warming up to this business concept, there are many misconceptions that holds back a good number of companies. They can be enumerated as follows:
1. You will lose control of your business
Outsourcing is about delegating an office task to a third party. Naturally, at the onset, this idea would raise a lot of questions such as “will I lose my company identity or trademark because the BPO company may not handle situations or cases like how it should be handled?”, “will the company be able to deliver services at my quality level?”, Or worst, “will my clients understand the agents?”
But it’s actually all in the type of business functions that you will be outsourcing.
In reality, companies hire BPOs to do non-core business tasks. This reduces the amount of non-value-added workload to the company, allowing them to focus on the core business tasks at hand.
So really when you outsource, you are in complete control of your business and being wise about it!
2. Risk of Data Breach
When outsourcing to BPO companies, sharing your company’s sensitive information is inevitable.
But BPO companies take data security seriously. Multiple security protocols and solutions are in place to keep client data safe.
Aside from physical security protocols in place at BPO office premises, they also use secured networks when transmitting and receiving data; BPO employees are trained about policies and procedures in safeguarding confidentiality. They also agree to legal and binding non-disclosure agreements, and given limited user access to client information.
3. Only Helpful to Big Companies
Contrary to popular belief, small businesses, particularly start-ups, benefit significantly by outsourcing; Since BPO companies are experienced, they can give sound advice and guidance.
BPO companies also act as their arm and support their operations with business functions such as data entry, telemarketing and sales, research, customer service, etc.
4. Not Worth the Investment
Some companies fail to see past the cost of outsourcing.
When they hear about outsourcing, they think about the cost involved right away, not realizing that since it takes away administrative functions like Human Resources, Payroll and Accounting, it significantly cuts down costs.
5. Your Quality Suffers
Companies have doubts about outsourcing, especially to third world countries, because they are not confident that BPO companies can match, better yet exceed, their standards.
BPO companies are ISO certified. As long as you choose a reliable and reputable company you are guaranteed excellent service delivery.
If you are looking for a reliable BPO company in the Philippines, look no further than Select Voicecom. We promise you total customer satisfaction through our top-notch service, all at a fraction of the cost are currently spending!
Contact us today to find out more and get a free quote!