Outsourcing has become an increasingly popular business strategy.
Organizations, big and small, cannot deny the benefits it brings. Some even crediting business growth and increase in their bottomline to this game-changing tactic.
Outsourcing is a business strategy that involves contracting the services of an outside company to perform and manage office tasks. These can be tasks that are essential to operations but non-core. Functions, that they don’t have time or enough human resources to do, or cannot do, particularly for highly specialized services such as information technology.
Innovation and developments in technology have radically changed the business landscape. It has opened the portal to global markets.
For businesses to adapt and stay competitive, they are learning to appreciate the fact that the world is getting smaller and a lot more tech savvier. This drives them to outsourcing.
Statista reports that the global market size of outsourced services in 2018 is at US$85.6 billion.
In the Philippines alone, the outsourcing industry contributes to 10% of the country’s economy.
There are numerous reasons as to why companies choose to outsource.
The number one reason cited by Deloitte’s 2016 Global Outsourcing Survey is the fact that it significantly reduces overhead costs.
Outsourcing takes away the need for additional office space to house more people and to invest in equipment and technology. It also eliminates having to pay employee benefits.
Allows you to focus on core business functions
Entrepreneurs easily get caught up in daily mundane activities — without even realizing it.
By delegating time-consuming tasks such as admin work, payroll, marketing efforts or general customer servicing to an outsourcing company, you have more time to focus on things that matter the most like growing your business or innovation.
Solves Capacity Issues
Especially for startups or small companies, whose resources are somewhat limited, outsourcing gives you instant access to a team ready to support you.
As a startup, or an up and coming business, you do not have the time or the effort to waste on recruitment and training efforts, much more, pay for employee benefits. Outsourcing takes care of this for you. You come out equipped and ready to conquer the world!
Enhances Service Quality
Not only do you come out ready, but you also stand out. Outsourcing companies provide best in class professional service.
Your consumers will not be able to tell whether you are new to the business or not because you always come out on top.
Access to Intellectual Capacity
Outsourcing, undoubtedly, gets you in touch with industry experts.
It is now possible for a startup company to have a cool, interactive and user-friendly website with help from web designers.
For medium-sized companies, they can afford to run a 24-hour customer support line. And large corporations can get support from IT experts on standby, making sure their servers and programs are running in tip-top shape.
What’s more, you get access to all this without emptying your pockets.
Are you ready to take your business to the next level? Or just looking for professional services to support your company’s back end functions?
At Select Voicecom, our dedicated team of agents are capable and ready to answer to your customer servicing, technical, and help desk support needs. We also provide outbound and business support services at competitive rates without being tied down to long term contracts.
To find out more, contact us today!