Having a thoughtfully laid out website does not guarantee traffic because let’s be honest, not everyone is tech-savvy.
There is still a good number of people who need assistance when navigating websites. This is why having a tech support team is an essential component of your business.
On the other hand, maintaining a tech support team without breaking the bank is another challenge to overcome.
Business organizations have turned to outsource their technical support operations as their solution to save on costs.
Outsourcing to the Philippines
The Philippines is fondly called the “Call Center Capital of the World.” Companies are choosing to outsource their technical support needs to the Philippines because of the following reasons:
The Philippines is the 4th largest English speaking country in the world with approximately 350,000 college graduates produced every year making them ideal for the delivery of BPO services.
High English proficiency rate.
The Americans colonized the Philippines for 5 decades. They greatly influenced the education system that even until today, American English is still used as the standard. Filipinos, when conversing in English, speak with a neutral accent making us easy to understand.
Inclination towards Western culture.
Not only has the American occupation standardized our education system, it also rubbed off on our culture. Filipinos easily adapt to the Western culture. And we become even more familiar with them because we love American movies and TV series that we watch them all the time!
Heart for customer service.
Filipinos are well known for being hospitable. It is this very trait that makes us the best talents for BPO services because we provide warm and exceptional customer service every time.
Outsourcing Technical Support
In general, choosing to outsource your technical support services allows you to:
Focus on core business functions.
Although having an IT team in-house is most ideal, it also has its downside. Especially when a system or software breaks down, you need to manage the situation. More often than not, this can be time-consuming and will divert your attention from important matters such as business expansion and innovation.
Have a fixed monthly expenditure.
Determining a budget for an in-house IT team is difficult because system breakdowns are inevitable and unexpected.
But when you outsource, you have a fixed monthly expenditure which makes it’s a lot easier to budget company expense.
Get access to the certified and highly trained workforce.
Unless your company is specializing in IT, it is hard to determine if the candidate you are hiring is indeed qualified. Outsourcing takes away that burden from you. BPO companies carefully screen their candidates and only hire the right ones. You can be assured that your outsourced IT support staff are capable and certified experts.
Website Usage Training for You and Your Customers
We offer website usage training for both your consumers and your staff at Select Voicecom.
We provide website login support and navigational assistance for your customers.
At the same time, we can also train your employees on your new software, or on your revamped and enhanced website.
It is proven that when your employees get proper training on website usage, they gain more confidence and are more productive and efficient, less prone to mistakes.
You can rely on our excellent technical support services at Select Voicecom!
We can support your software and mobile app, software training, software setup and installation, and software troubleshooting support needs.
Whether you are a large, or small organization, we have the right package for you. Depending on your support needs, our services can be customized according to your requirement – and affordable too! So contact us today for a free quote.