Even with the rapid changes occurring in the business landscape – all thanks to modern technology, one thing remains constant – the need for authentic and warm customer servicing.
It is in our nature to long for care and to want to feel valued. And this is precisely why providing customer care is a must for every organization, regardless of how long you’ve been in the scene. The same could not be truer for startups.
As a novice to the business trade, every feedback you get from your customer will matter. This will be your guide to knowing what you need to improve on or change totally.
Benefits of Exceptional Customer Service
Providing extraordinary customer service bring in a lot of rewards. The following are a couple worth mentioning of which startups can significantly benefit from:
Have you heard about the saying that goes, “the best things in life are free?”
Well, more exact words have never been spoken, especially when it comes to free advertising from your satisfied customers!
When you treat your customers right, they will readily recommend you to their family and friends – no coaxing needed. Word-of-mouth testimonials, or even reviews posted in social media platforms, is precisely the publicity you need to build a strong reputation and instant recognition.
Fosters Customer Loyalty
A Harvard Business Review released in 2015 reported that emotions play a significant role in consumer buying behavior. The study further showed that companies who can emotionally connect with their consumers experienced a surge in their sales volume.
This should come as no surprise because we are naturally emotional beings. Therefore the same principle applies to business relationships. When we find emotional security and feel that we have worth and value, we stay put; we remain loyal.
Becomes your Solid Foundation
It is easy for startups to be engrossed and focused on perfecting your product. So much so that there is no room left for customer service.
While obsessing over every product detail is noteworthy, building the foundation of establishing customer relationships and maintaining them is equally important.
Imbibing the true meaning and practice of providing exceptional customer service is the right way to start your venture. When exercised daily, it grows on you and becomes an essential part of your business operations and culture.
Stephen Covey, an American educator, and author of the book “The 7 Habits of Highly Effective People” once said, “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”
So it is too with business relationships. When your customers trust you, they stay with you until
Earn a reputation as a great company to work for
Behemoth companies like Apple, Amazon, Google all have one thing in common – they provide
world class customer service. And it is precisely because of this distinction that they have grown to be the successful and giant companies that they are today.
When you provide exemplary service to your customers, it goes the same with how you treat your employees – thus earning you the recognition as a celebrated company to work for.
And it wouldn’t even matter that you are a startup company – the best and the brightest talents would come scrambling to work for you. And mind you, you need these kinds of expertise as a startup.
Start your business right, and make customer service the heartbeat of your startup venture.
Providing genuine customer care need not be expensive when you outsource your customer service operations to the Philippines.
We at Select Voicecom are committed to working with you in bringing customer service with a smile. And we bring it to you at attractive rates! What’s more, we can work with you on flexible contract terms or per project basis.
Contact us today to learn more!