When a company decides to outsource, it’s usually because it’s ready to expand and needs to identify cost-cutting opportunities while doing so.
As exciting as it can be to start working with an outsourcing provider, however, it’s important to do preliminary adjustments to the current work procedures first before diving into outsourcing.
In this post, we’ll be discussing the importance of process adjustments and why it’s crucial to perform before you start any outsourcing projects.
1. Identify the internal team’s strengths and outsource its weaknesses.
When creating adjustments to work procedures, it’s to be expected that this phase will put to light your team’s current strengths, as well as their weaknesses.
This can be highly beneficial for your outsourcing plans since it helps you identify the gaps and skills your brand is missing.
As an example, your team may comprise of the best back-end developers, but you lack someone who can act as a quality assurance officer.
This gives you a better idea of what specific tasks or services you’ll need from a potential outsourcing partner.
2. Create word procedures that are more streamlined.
The day-to-day operations of your business may look drastically different after you’ve started outsourcing.
If before you could afford not to track specific progress done by employees, you may realize that failing to track can be highly detrimental to the overall growth of your company.
Certain changes need to be implemented, especially because outsourcing adds more factors to be considered when creating and refining your brand’s growth strategy.
3. Prepare your internal team for changes in work roles and responsibilities.
When companies outsource, there also tends to be a re-assignment of work roles and positions.
This is because most in-office employees typically get promoted to a position that oversees the quality of deliverables from outsourcing providers.
Another reason why process adjustments are necessary is because it also warms up your team to the idea of outsourcing, if this hasn’t already been discussed.
Remain transparent with your workers, maintain a good working pace, and clearly assign the management roles.
The goal is to brief all team members — both internal and future, external ones — on who to report to and send progress updates on key projects.
4. Outline all your expectations from the outsourcing provider.
As mentioned previously, going over your current work procedures can help you identify what services your business truly needs in order to scale up.
Be very thorough and leave no room for interpretation when outlining your company’s needs. This means describing what success looks to you for that project and other important details.
Also, be sure to emphasize what your priorities are.
Any time an outsourcing provider makes a judgment call, they may end up making the wrong decision if they don’t fully understand your priorities.
The right systems and processes should be in place if your goal from outsourcing is to scale up your business. This is why preparation should be done prior to partnering up with an outsource service provider.
Implementing process adjustments may seem to be a large undertaking, but it’s well worth it once you start to reap the benefits from proper outsourcing preparation.